Kim Schwendeman

Trailblazer
DISC Type : DI

Head of Customer Success at Priority

Atlanta Metropolitan Area, United States

Overview

Kim is an innovative payments executive focused on digital transformation, sales enablement, and customer success. With a BBA from Ohio University, she is a frequent industry speaker. People who have worked with her describe her as supportive, smart, and a talented expert who knows the payments space thoroughly.

She is a recognized thought leader and evangelist for outcome-based delivery, frequently speaking at major industry conferences like MPC and the MFM annual conference.

Personality Overview

Persuasive

Informal

Charismatic

They prefer to ensure that they are in control of the situation.  They are more likely to accept new and exciting technologies. They are charming and can persuade others to support their decisions.

Topics They Care About

Payments-led Growth
Actively discusses and speaks about how integrated payments can drive significant growth and revenue for SaaS companies.
Digital Transformation
Led major digital strategy initiatives for customer onboarding, underwriting, and servicing in previous roles, managing large budgets and global teams.
Payment Surcharging
Speaks at industry events and promotes content about leveraging surcharging as a strategy for businesses to boost their revenue.

Media Appearances

Kim has no verified media appearances

Work History

3-2025
Head of Customer Success at Priority
9-2022 - 6-2024
SVP, Partner Growth at Stax Payments
3-2021 - 9-2022
SVP, Head of US Channel Partnerships at Openpay
10-2020
SVP, Head of Digital Customer Enablement at Elavon, Inc.
SVP, Head of Global Sales Innovation at Elavon, Inc.

Education

BBA from Ohio University

More Information

Social Presence :

Prographics :

Exp : 4 Location : Atlanta Metropolitan Area, United States Job Level : Mid-senior Designation : Head of Customer Success at Priority
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Insights For Selling To Kim

During A Call Or A Meeting

DO's

  • Give them control of the sales process
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Showcase existing customers and use case-studies to grab their attention

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kim is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Kim

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Kim move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Kim take some risk or not?

  • If necessary, they will be ready to take risks.

You And Kim

Personality Compatibility


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