Kira Pellicano

Observer
DISC Type : ic

Head of Commercial Claims at Suncorp Group

Greater Sydney Area, Australia

Overview

Kira Pellicano is the Head of Commercial Claims at Suncorp Group, leveraging extensive experience in program management, business optimisation, and leading large operational teams. A graduate of the University of South Australia, she is a key leader responsible for commercial claims strategy and delivery.

Driven by a desire for continuous challenge and enabling positive growth, Kira expresses immense pride in her teams accomplishments. She emphasizes that the claims process is the ultimate fulfillment of the insurers promise to be there for customers during their most vulnerable moments.

Her Vero claims team has won the prestigious Gold Mansfield Award for an impressive six consecutive years, a testament to her leadership and their consistent excellence in service.

Personality Overview

Value Driven

Assertive

Curious

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Claims Excellence
Her team has won the Gold Mansfield Award six years in a row, and she holds the awards in high regard for their focus on claims excellence and customer support.
Broker Relationships
Actively participates in broker forums and emphasizes that broker feedback and strong relationships are critical components of Vero's continuous improvement and success.
SME Insurance Needs
Engages with industry research, like the Vero SME Insurance Index, to understand the evolving risks and coverage needs of small and medium-sized enterprises.

Media Appearances

Vero takes gold for claims excellence five years in a row. Featured in Suncorp Group – Newsroom

See Now

Work History

9-2023
Head of Commercial Claims at Suncorp Group
6-2021 - 9-2023
National Manager Commercial Property Claims at Suncorp Group
2-2019 - 6-2021
Manager Commercial Claims Initiatives and Broker Engagement at Suncorp Group
7-2016 - 11-2017
Business Initiative Specialist, Optimisation at Suncorp Group
2014 - 7-2016
Manager Program & Change at Suncorp Group

Education

1999 - 2001
Bachelor of Science (B.Sc.) from University of South Australia

More Information

Social Presence :

Prographics :

Exp : 13 Location : Greater Sydney Area, Australia Job Level : Mid-senior Designation : Head of Commercial Claims at Suncorp Group
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Insights For Selling To Kira

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kira is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Kira

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Kira move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Kira take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Kira

Personality Compatibility


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