Kira Pellicano in

Kira Pellicano

Observer · DISC type ic
Head of Commercial Claims at Suncorp Group
📍 Greater Sydney Area, Australia

Kira Pellicano is the Head of Commercial Claims at Suncorp Group, leveraging extensive experience in program management, business optimisation, and leading large operational teams. A graduate of the University of South Australia, she is a key leader responsible for commercial claims strategy and delivery.

Driven by a desire for continuous challenge and enabling positive growth, Kira expresses immense pride in her teams accomplishments. She emphasizes that the claims process is the ultimate fulfillment of the insurers promise to be there for customers during their most vulnerable moments.

Her Vero claims team has won the prestigious Gold Mansfield Award for an impressive six consecutive years, a testament to her leadership and their consistent excellence in service.

Read the full overview →
Experience
13 Years
Current Role
Head of Commercial Claims
Job Level
Mid-senior
Location
Greater Sydney Area, Australia
Personality Overview

How Kira shows up

Value Driven
Assertive
Curious

They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They often ask many questions and rely heavily on information and documentation.

Priorities

Topics Kira cares about

Claims Excellence
Her team has won the Gold Mansfield Award six years in a row, and she holds the awards in high regard for their focus on claims excellence and customer support.
Broker Relationships
Actively participates in broker forums and emphasizes that broker feedback and strong relationships are critical components of Vero's continuous improvement and success.
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Career

Work history

9-2023
Head of Commercial Claims
Suncorp Group
6-2021 - 9-2023
National Manager Commercial Property Claims
Suncorp Group
2-2019 - 6-2021
Manager Commercial Claims Initiatives and Broker Engagement
Suncorp Group
7-2016 - 11-2017
Business Initiative Specialist, Optimisation
Suncorp Group
2014 - 7-2016
Manager Program & Change
Suncorp Group
In the press

Media appearances

Vero takes gold for claims excellence five years in a row. Featured in Suncorp Group – Newsroom
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Education
1999 - 2001
Bachelor of Science (B.Sc.)
University of South Australia
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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