Laniki Smith is a long-tenured Director at AT&T, specializing in call center operations and customer experience. With over two decades at the company, she has progressed through various management roles and holds a Bachelor of Business Administration.
Her career at AT&T spans more than 20 years, showcasing exceptional company loyalty and deep operational expertise in customer service.
Laniki Smith
Director - Call Center at AT&T
Atlanta Metropolitan Area, United States
Overview
Topics They Care About
Call Center Ops
As a long-time Director in AT&T's call centers, she possesses deep expertise in managing large-scale customer service operations and strategy.
Customer Experience
Her entire career progression has been focused on roles directly impacting and improving the customer journey and overall satisfaction.
Team Leadership
[Predicted] Having risen through the ranks to a Director role, she is likely focused on mentoring, team building, and developing future leaders.
Media Appearances
Laniki has no verified media appearances
Work History
Director - Call Center at AT&T
Education
Laniki has no verified education history
More Information
Social Presence :
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Location : Atlanta Metropolitan Area, United States
Job Level : Mid-senior
Designation : Director - Call Center at AT&T
