Laniki Smith
Director - Call Center at AT&T
📍 Atlanta Metropolitan Area, United States
Laniki Smith is a long-tenured Director at AT&T, specializing in call center operations and customer experience. With over two decades at the company, she has progressed through various management roles and holds a Bachelor of Business Administration.
Her career at AT&T spans more than 20 years, showcasing exceptional company loyalty and deep operational expertise in customer service.
Read the full overview →Current Role
Director - Call Center
Job Level
Mid-senior
Location
Atlanta Metropolitan Area, United States
Personality Overview
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Priorities
Topics Laniki cares about
Call Center Ops
As a long-time Director in AT&T's call centers, she possesses deep expertise in managing large-scale customer service operations and strategy.
Customer Experience
Her entire career progression has been focused on roles directly impacting and improving the customer journey and overall satisfaction.
Career
Work history
Director - Call Center
AT&T
In the press
Media appearances
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Education
Laniki has no verified education history
Social presence
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