Caio Poli in

Caio Poli

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Head of Global Customer Experience & Operations - Executive Director at DiDi
📍 São Paulo, São Paulo, Brazil

Caio is a global operations leader who has scaled high-growth platforms like DiDi and Nubank after starting at McKinsey. He specializes in managing hyper-growth and building multi-cultural teams for millions of users. His colleagues describe him as inspiring, dedicated, and competent.

Known for his captivating leadership style, Caio is dedicated to his teams success. He focuses on building strong relationships and fostering a culture of empowerment that bridges cultural differences across his global organization.

His team at DiDi | 99 won the "Prêmio Consumidor Moderno de Excelência em Serviços ao Cliente" three times, highlighting his commitment to customer experience.

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Experience
14 Years
Current Role
Head of Global Customer Experience & Operations - Executive Director
Job Level
Senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Caio shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Caio cares about

Scaling Operations
His career at Nubank and DiDi has centered on building the systems and teams necessary to support rapid, large-scale international expansion.
AI in Customer Experience
He actively drives the implementation of Artificial Intelligence within his global customer experience and operations divisions to enhance service delivery.
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Career

Work history

1-2021
Head of Global Customer Experience & Operations - Executive Director
DiDi
11-2019
Business Mentor & Lecturer
G4 Educação
8-2019 - 12-2020
Latam Customer Experience & Operations Senior Director
DiDi
1-2019 - 12-2019
Head of Business Development - Strategic Partnerships
DiDi
8-2018 - 8-2019
Brazil Customer Experience & Operations Senior Director
DiDi
In the press

Media appearances

Encontro #9 - Customer Experience com Caio Poli (Didi/99). Featured in YouTube
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Caio Poli: História e Biografia. Featured in G4 Educação
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Education
2007 - 2012
Graduação em Engenharia de Produção
USP - Universidade de São Paulo
2010 - 2011
Exchange Program
Lund University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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