Laura Crespo Armendariz

Enigma
DISC Type : Cid

Customer Success Manager at RVezy

Spain

Overview

Laura has no verified overview

Personality Overview

Hard To Convince

Persuasive & Assertive

Fast Follower

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information. They are generally strong communicators and are not easy to convince.

Topics They Care About

Laura has no verified topics they care about

Media Appearances

Laura has no verified media appearances

Work History

8-2021
Customer Success Manager at RVezy
11-2018 - 9-2020
Customer Service Partner Specialist at Booking.com
10-2017 - 10-2018
Customer Service Manager at Subway
12-2016 - 10-2017
Assistant Manager at Subway
2-2016 - 12-2016
Shift Manager at Subway

Education

2014 - 2018
Bachelor degree in Social Education from Universidad Nacional de Educación a Distancia - U.N.E.D.
2014 - 2014
English from ILAC

More Information

Social Presence :

Prographics :

Exp : 9 Location : Spain Job Level : Middle Designation : Customer Success Manager at RVezy
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Insights For Selling To Laura

During A Call Or A Meeting

DO's

  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."
  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Build rapport slwly without rushing, it will come handy to handle hard questions later

DONT's

  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Avoid making offhand commitments, understand the root of their concerns first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laura is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Laura

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Laura move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Laura take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Laura

Personality Compatibility


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