Laura Fiacco in

Laura Fiacco

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Head of CS & CX Analytics at Kiwi.com
📍 Barcelona, Catalonia, Spain

Laura Fiacco is the Head of CS & CX Analytics at Kiwi. com, specializing in translating data into strategic business decisions. Her career spans investment banking in New York to tech leadership roles in Dublin and Barcelona for companies like LinkedIn. She is a graduate of the University of Miami Herbert Business School.

Originally from Florida, Laura is an American expat currently living in Barcelona, Spain. Her professional journey has given her a diverse, global perspective, having also lived and worked in Dublin, Ireland. She is a recognized speaker on data and analytics.

An interesting work philosophy she shared comes from a former manager who would ban anyone working past 6 pm from taking on new projects.

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Experience
10 Years
Current Role
Head of CS & CX Analytics
Job Level
Mid-senior
Location
Barcelona, Catalonia, Spain
Personality Overview

How Laura shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Laura cares about

Value-Driven Analytics
Focuses on shifting analytics from traditional metrics to demonstrating business impact and ROI, ensuring data directly informs strategic decisions.
Data Storytelling
Advocates for storytelling as a key tool for analytics professionals to communicate complex data effectively to non-technical stakeholders and leadership.
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Career

Work history

4-2025
Head of CS & CX Analytics
Kiwi.com
4-2023
CX Analytics Team Lead
Kiwi.com
12-2021 - 3-2023
Senior Operations Analyst
FREE NOW
3-2020 - 12-2021
Senior Insights Analyst
LinkedIn
5-2018 - 3-2020
Insights Analyst, Sales Solutions
LinkedIn
In the press

Media appearances

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Education
2011 - 2015
Bachelor’s Degree
University of Miami Herbert Business School
Education details unavailable
Stanton College Prep
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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