Laura Grendahl

Initiator
DISC Type : Di

Global Vice President Customer Engagement at Kyriba

San Diego, California, United States

Overview

Laura Grendahl is the Global Vice President of Customer Success at Kyriba, specializing in building high-performing teams and driving customer outcomes. A Cum Laude graduate from Saint Marys Notre Dame, people describe her as personable, collaborative, and an expert communicator, adept at solving complex business problems and fostering strong client relationships.

Outside of her executive role, Laura is deeply invested in personal wellness and mindfulness. She is a certified yoga instructor, holding both a 200-hour Yoga Teacher Certification and a Yoga Sculpt Teacher Training Certification, indicating a strong commitment to these practices.

Unique fact: Laura was consistently recognized in the top 5% of employees at SAP through the Catalyst leadership development program for six separate years.

Personality Overview

Friendly Challenger

Risk-Accepting

Impact-Oriented

They usually prefer to drive the conversation.  They measure a product on its merit but can be influenced by strong testimonials. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Customer Engagement
Her career has focused on overhauling customer engagement strategies, and she recently posted about Kyriba's transformation in this area to drive best-in-class engagement.
People Growth
A former Senior Director of People Growth & Strategy, she focuses on developing people and processes, believing in investing in teams to build winning cultures.
AI in Finance
Shared an article about a framework for finance leaders to determine the right level of human oversight for AI-driven processes, treating AI as a team member.

Media Appearances

Laura has no verified media appearances

Work History

6-2025
Global Vice President Customer Engagement at Kyriba
6-2025
Global Vice President Customer Success at Kyriba
11-2020 - 6-2024
Senior Director Global Distribution People Growth & Strategy at SAP Concur
10-2019 - 11-2020
Senior Director Global Customer Engagement Strategy at SAP Concur
3-2017 - 10-2019
Senior Director Customer Success at SAP Concur

Education

Cum Laude from Saint Mary's Notre Dame
Education details unavailable from Semester Around the World Program

More Information

Social Presence :

Prographics :

Exp : 21 Location : San Diego, California, United States Job Level : Senior Designation : Global Vice President Customer Engagement at Kyriba
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Insights For Selling To Laura

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Acknowledge their status and position during the conversation
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don't be unorganized, be prepared for the pitch
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laura is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Laura

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Laura move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Laura take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Laura

Personality Compatibility


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