Laura Montenegro

Questioner
DISC Type : c

Senior Operations Manager at Foundever

Bogotá D.C. Metropolitan Area, Colombia

Overview

Ana Fonseca Martínez is a Senior Operations Manager at Foundever, with a career defined by progressive advancement through various operational roles at Sitel. Educated in Finance and International Trade at Universidad de La Salle, she has a demonstrated history of leadership within the customer experience industry.

She was selected for an Operations Manager Track Trainee program early in her career, signaling that her leadership potential was recognized from the start.

Personality Overview

Not Easily Convinced

Price-Sensitive

Cautious & Analytical

It is quite likely of them to ask for pricing or other concessions.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

BPO Operations
Her entire career trajectory, from Supervisor to Senior Operations Manager at Sitel and Foundever, is centered on operational excellence in the BPO sector.
Talent Recruitment
She is actively involved in the hiring process for her teams, as indicated by her public posts seeking new talent.
Corporate Culture
Demonstrates an interest in fostering a positive work environment, highlighted by her posts on the theme of 'belonging' at her company.

Media Appearances

Laura has no verified media appearances

Work History

9-2023
Senior Operations Manager at Foundever
1-2021 - 9-2023
Operations Manager at Sitel
2-2020 - 4-2021
Operations Manager Track Trainee at Sitel
11-2017 - 2-2020
Supervisor at Sitel
5-2014 - 8-2014
asesora de ventas at Justice, Bengala Group

Education

11-2022 - 3-2023
Diplomado from Universidad de La Sabana
2012 - 2018
Profesional en Finanzas y Comercio Internacional from Universidad de La Salle

More Information

Social Presence :

Prographics :

Exp : 8 Location : Bogotá D.C. Metropolitan Area, Colombia Job Level : Middle Designation : Senior Operations Manager at Foundever
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Insights For Selling To Laura

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Share as much information as possible regarding your product
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laura is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Laura

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Laura move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Laura take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Laura

Personality Compatibility


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