Laura Ray in

Laura Ray

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Leader at Interim HealthCare RMC
📍 Columbus, Ohio Metropolitan Area, United States

Laura Ray is a dynamic executive specializing in enterprise-wide customer and patient engagement across the healthcare, retail, and BPO sectors. A Six Sigma Green Belt who studied at The Ohio State University, she is an expert in transforming contact centers and scaling high-performance teams. Colleagues describe her as a reliable, driven, and natural leader.

Outside of her primary executive roles, Laura maintains a keen interest in diverse business sectors, evidenced by her certification as a Real Estate Broker. Her interests suggest a focus on major technology players like IBM and Oracle, indicating a passion for how technology shapes modern business environments.

Unique fact: Laura uniquely combines her expertise in process optimization (Six Sigma) with a sales and brokerage license in real estate.

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Experience
32 Years
Current Role
Leader
Job Level
Senior
Location
Columbus, Ohio Metropolitan Area, United States
Personality Overview

How Laura shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Laura cares about

Patient Engagement
She has led region-wide transformations of client engagement strategy, improving patient access efficiency by 35% in a previous role.
Contact Center Optimization
Directed and restructured inbound, outbound, and digital contact center operations to reduce patient wait times and improve performance.
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Career

Work history

5-2025
Leader
Interim HealthCare RMC
9-2024 - 5-2025
Vice-President, Customer/Patient Engagement
Family Allergy & Asthma
9-2023 - 5-2025
Director of Contact Center
Family Allergy & Asthma
3-2022 - 9-2023
Account Executive Director, Client Engagement (BPO)
Sutherland
7-2017 - 3-2022
Senior Director, Inbound Sales & Engagement
Spectrum Reach (Formerly Time Warner Cable Media)
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1991 - 1991
Business/Managerial Economics
The Ohio State University
Business
Hondros College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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