Laura Ray

Visionary
DISC Type : Ds

Leader at Interim HealthCare RMC

Columbus, Ohio Metropolitan Area, United States

Overview

Laura Ray is a dynamic executive specializing in enterprise-wide customer and patient engagement across the healthcare, retail, and BPO sectors. A Six Sigma Green Belt who studied at The Ohio State University, she is an expert in transforming contact centers and scaling high-performance teams. Colleagues describe her as a reliable, driven, and natural leader.

Outside of her primary executive roles, Laura maintains a keen interest in diverse business sectors, evidenced by her certification as a Real Estate Broker. Her interests suggest a focus on major technology players like IBM and Oracle, indicating a passion for how technology shapes modern business environments.

Unique fact: Laura uniquely combines her expertise in process optimization (Six Sigma) with a sales and brokerage license in real estate.

Personality Overview

Fast But Thoughtful

Goal-Oriented

Objective Evaluator

They exhibit a rare combination of being result-oriented but patient at the same time.  They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Patient Engagement
She has led region-wide transformations of client engagement strategy, improving patient access efficiency by 35% in a previous role.
Contact Center Optimization
Directed and restructured inbound, outbound, and digital contact center operations to reduce patient wait times and improve performance.
Positive Leadership
Her recommendations consistently praise her exceptional leadership, and she has personally posted about the importance of great leaders.

Media Appearances

Laura has no verified media appearances

Work History

5-2025
Leader at Interim HealthCare RMC
9-2024 - 5-2025
Vice-President, Customer/Patient Engagement at Family Allergy & Asthma
9-2023 - 5-2025
Director of Contact Center at Family Allergy & Asthma
3-2022 - 9-2023
Account Executive Director, Client Engagement (BPO) at Sutherland
7-2017 - 3-2022
Senior Director, Inbound Sales & Engagement at Spectrum Reach (Formerly Time Warner Cable Media)

Education

1991 - 1991
Business/Managerial Economics from The Ohio State University
Business from Hondros College

More Information

Social Presence :

Prographics :

Exp : 32 Location : Columbus, Ohio Metropolitan Area, United States Job Level : Senior Designation : Leader at Interim HealthCare RMC
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Insights For Selling To Laura

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laura is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Laura

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Laura move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Laura take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Laura

Personality Compatibility


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