Lauren Courtney, MBA

Energizer
DISC Type : I

Sr. Director, Workforce Management at SteadyMD

St Louis, Missouri, United States

Overview

As Sr. Director of Workforce Management at SteadyMD, Lauren leverages over 13 years of experience in healthcare operations to drive efficiency. A Webster University MBA graduate, she specializes in workforce planning, labor strategy, and operational process improvement to support high-quality virtual patient care.

Lauren has been promoted twice during her tenure at SteadyMD, rapidly advancing from Senior Manager to her current Sr. Director role, demonstrating significant leadership and impact.

Personality Overview

Full Of Energy

Imaginative

Enthusiastic

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are people oriented, friendly and like creating new connections. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Workforce Optimization
The core focus of her 13+ year career, specializing in workforce planning, process improvement, and allocation within complex healthcare systems to drive operational excellence.
Virtual Healthcare
Leads workforce management at SteadyMD, a prominent virtual healthcare platform, focusing on supporting the delivery of high-quality remote patient care.
Strategic Labor Planning
Designs and executes workforce programs and labor strategies to enhance clinician performance and satisfaction, a key competency noted in her professional summary.

Media Appearances

Lauren has no verified media appearances

Work History

11-2024
Sr. Director, Workforce Management at SteadyMD
7-2023 - 11-2024
Director, Workforce Management at SteadyMD
8-2022 - 7-2023
Senior Manager, Workforce Implementation at SteadyMD
2-2022 - 8-2022
Business & Integration Arch Specialist at Accenture
11-2021 - 2-2022
Operational Excellence Consultant at Workforce Insight, Part of Accenture

Education

2017 - 2020
Master of Business Administration - MBA from Webster University
Bachelor of Science (B.S.) from Missouri State University

More Information

Social Presence :

Prographics :

Exp : 9 Location : St Louis, Missouri, United States Job Level : Senior Designation : Sr. Director, Workforce Management at SteadyMD
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Insights For Selling To Lauren

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lauren is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Lauren

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Lauren move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Lauren take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Lauren

Personality Compatibility


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