Laurence Cramp in

Laurence Cramp

Commander · DISC type D
Head of Transformation - Operating Model (Asset Operations & Capital Delivery) at Thames Water
📍 Greater Oxford Area, United Kingdom

Laurence is a results-driven transformation leader at Thames Water, specializing in operating model design and customer-focused digital programs. With a background in consulting, he excels at managing complex change in the utilities and technology sectors. Educated at the University of Oxford, colleagues describe him as dedicated, innovative, and a strategic thinker.

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Experience
22 Years
Current Role
Head of Transformation - Operating Model (Asset Operations & Capital Delivery)
Job Level
Mid-senior
Location
Greater Oxford Area, United Kingdom
Personality Overview

How Laurence shows up

Strong-Willed
Risk-Taker
Impact-Driven

They like to stay in control of the negotiation or defining of the terms. They put a lot of effort into ensuring personal success. They are less concerned about the product and more about its potential impact.

Priorities

Topics Laurence cares about

Digital Transformation
He leads digital transformation delivery and has launched digital customer experience products and apps in the operations market.
Customer Experience
His roles at Thames Water are centered on leading portfolios of customer-focused transformation programs and improving the digital customer journey.
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Career

Work history

11-2023
Head of Transformation - Operating Model (Asset Operations & Capital Delivery)
Thames Water
3-2022
Head of Transformation (Customer)
Thames Water
9-2020 - 2-2022
Transformation Programme Director
Thames Water
5-2015 - 9-2020
Managing Consultant
Leadent Solutions
9-2013 - 4-2015
Strategy & Capability Manager & People Transformation Consultant
Babcock International Group
In the press

Media appearances

Laurence Cramp - Thames Water - The Org. Featured in The Org
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Education
2000 - 2003
BA / Mus
University of Oxford
1988 - 1999
A Levels
Solihull School
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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