Laurence Cramp in

Laurence Cramp

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Head of Transformation - Operating Model (Asset Operations & Capital Delivery) at Thames Water
📍 Greater Oxford Area, United Kingdom

Laurence is a results-driven transformation leader at Thames Water, specializing in operating model design and customer-focused digital programs. With a background in consulting, he excels at managing complex change in the utilities and technology sectors. Educated at the University of Oxford, colleagues describe him as dedicated, innovative, and a strategic thinker.

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Experience
22 Years
Current Role
Head of Transformation - Operating Model (Asset Operations & Capital Delivery)
Job Level
Mid-senior
Location
Greater Oxford Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Laurence cares about

Digital Transformation
He leads digital transformation delivery and has launched digital customer experience products and apps in the operations market.
Customer Experience
His roles at Thames Water are centered on leading portfolios of customer-focused transformation programs and improving the digital customer journey.
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Career

Work history

11-2023
Head of Transformation - Operating Model (Asset Operations & Capital Delivery)
Thames Water
3-2022
Head of Transformation (Customer)
Thames Water
9-2020 - 2-2022
Transformation Programme Director
Thames Water
5-2015 - 9-2020
Managing Consultant
Leadent Solutions
9-2013 - 4-2015
Strategy & Capability Manager & People Transformation Consultant
Babcock International Group
In the press

Media appearances

Laurence Cramp - Thames Water - The Org. Featured in The Org
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Education
2000 - 2003
BA / Mus
University of Oxford
1988 - 1999
A Levels
Solihull School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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