Laurent Delache

Inquirer
DISC Type : cd

CEO Foundever Brasil at Foundever

São Paulo, São Paulo, Brazil

Overview

Laurent Delache is the CEO of Foundever Brazil, bringing over 30 years of experience in customer experience management, IT, and business consulting. His career includes leadership roles at Genesys, Alcatel Lucent, and Aspect. Colleagues describe him as objective-driven and customer-oriented, with excellent people skills and a talent for creating a strong team spirit.

Laurent is passionate about the social impact of his work, focusing on providing opportunities that can change his employees lives. He has a keen interest in coaching, continuous learning, and social causes, including supporting programs for migrants and refugees. In a recent interview, he emphasized the importance of employee well-being and mental health.

He is personally involved in social causes, having visited the "Acolhida" program for migrants and refugees in Pacaraima and Boa Vista.

Personality Overview

Demanding

Hard To Convince

Upfront

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They don’t always try to control the conversation but neither do they like yielding it fully. They care equally about the product and its potential impact.

Topics They Care About

Customer Experience
With over 30 years in the field, he leads one of Brazil's largest CX operations and frequently discusses balancing technology with a human touch to enhance customer journeys.
Leadership Development
He actively pursues personal development through coaching courses and advocates for C-level executives to adopt a genuine mindset of continuous learning.
Social Impact
Expresses a strong belief in "conscious capitalism, " aiming to create a positive impact on employees, the community, and the planet through his business operations.

Media Appearances

CX Humanizado – com Laurent Delache, CEO da Foundever Brasil. Featured in YouTube

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CONAREC 2024 – Entrevista com Laurent Delache, CEO Foundever. Featured in YouTube

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Entrevista especial com Laurent Delache, CEO Foundever Brasil (Instagram Reel). Featured in Instagram

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Work History

1-2018
CEO Foundever Brasil at Foundever
1-2015 - 12-2017
Senior Vice President Latin America at Aspect Software
8-2014 - 12-2014
General Manager Aspect Brasil at Aspect Software
4-2011 - 8-2014
Country Manager Brasil at Kenwin (COPC)
1-2006 - 2-2011
Country Manager Brasil at Genesys Telecommunications Labs

Education

9-2022 - 5-2023
SEER from Saint Paul Escola de Negócios
11-2022 - 12-2023
PFC from CELINT - Centro de Estudos em Liderança e Governança Integrais

More Information

Social Presence :

Prographics :

Exp : N/A Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : CEO Foundever Brasil at Foundever
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Insights For Selling To Laurent

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Stress on the business value that your product offers
  • Refer to testimonials from others in similar positions

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Refrain from asking too many questions
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laurent is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Laurent

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Laurent move?

  • Their decision making speed is somewhere in the middle.
  • Can Laurent take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Laurent

Personality Compatibility


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