Laurent Delache in

Laurent Delache

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CEO Foundever Brasil at Foundever
📍 São Paulo, São Paulo, Brazil

Laurent Delache is the CEO of Foundever Brazil, bringing over 30 years of experience in customer experience management, IT, and business consulting. His career includes leadership roles at Genesys, Alcatel Lucent, and Aspect. Colleagues describe him as objective-driven and customer-oriented, with excellent people skills and a talent for creating a strong team spirit.

Laurent is passionate about the social impact of his work, focusing on providing opportunities that can change his employees lives. He has a keen interest in coaching, continuous learning, and social causes, including supporting programs for migrants and refugees. In a recent interview, he emphasized the importance of employee well-being and mental health.

He is personally involved in social causes, having visited the "Acolhida" program for migrants and refugees in Pacaraima and Boa Vista.

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Current Role
CEO Foundever Brasil
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Laurent cares about

Customer Experience
With over 30 years in the field, he leads one of Brazil's largest CX operations and frequently discusses balancing technology with a human touch to enhance customer journeys.
Leadership Development
He actively pursues personal development through coaching courses and advocates for C-level executives to adopt a genuine mindset of continuous learning.
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Career

Work history

1-2018
CEO Foundever Brasil
Foundever
1-2015 - 12-2017
Senior Vice President Latin America
Aspect Software
8-2014 - 12-2014
General Manager Aspect Brasil
Aspect Software
4-2011 - 8-2014
Country Manager Brasil
Kenwin (COPC)
1-2006 - 2-2011
Country Manager Brasil
Genesys Telecommunications Labs
In the press

Media appearances

CX Humanizado – com Laurent Delache, CEO da Foundever Brasil. Featured in YouTube
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CONAREC 2024 – Entrevista com Laurent Delache, CEO Foundever. Featured in YouTube
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Education
9-2022 - 5-2023
SEER
Saint Paul Escola de Negócios
11-2022 - 12-2023
PFC
CELINT - Centro de Estudos em Liderança e Governança Integrais
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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