Lee McIntosh

Inspirer
DISC Type : id

Billing Contact Centre Manager at South West Water

Exeter, England, United Kingdom

Overview

Lee McIntosh is a senior leader with over 20 years of experience in the telecommunications and utilities sectors, currently serving as the Billing Contact Centre Manager at South West Water. They specialize in transforming customer experiences and fostering inclusive, high-performing team environments through authentic leadership.

Lee is deeply passionate about team development, finding joy and pride in helping people become the best version of themselves. They champion creating psychologically safe work environments where people feel empowered to be bold and innovative, celebrating both small and large team achievements.

Unique Fact: Lee believes a closed door is not a loss but a "quiet redirection, " emphasizing the importance of listening and understanding a culture before trying to influence it.

Personality Overview

Achievment Oriented

Generous

Fast Adopter

They usually prefer to drive the conversation.  They don’t mind taking a stand if they believe in something. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Authentic Leadership
Consistently highlights authentic leadership in their professional summary and posts, focusing on helping teams develop and fostering connection.
Customer Experience
Has a proven track record of transforming the customer experience and is actively hiring representatives who can deliver first-class, personal service.
Diversity & Inclusion
Self-identifies as a Diversity & Inclusion Champion, dedicated to creating inclusive working environments where people feel safe to be themselves.

Media Appearances

Lee has no verified media appearances

Work History

11-2025
Billing Contact Centre Manager at South West Water
9-2023 - 11-2025
Operations Manager at EE
3-2020 - 9-2023
Seconded Operations Manager at EE
10-2015 - 3-2020
Team Leader at BT
12-1999 - 10-2015
Customer Service Advisor at BT

Education

Lee has no verified education history

More Information

Social Presence :

Prographics :

Exp : 26 Location : Exeter, England, United Kingdom Job Level : Middle Designation : Billing Contact Centre Manager at South West Water
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Insights For Selling To Lee

During A Call Or A Meeting

DO's

  • Get them to a point where they are ready to bat for your product internally
  • Acknowledge their status and position during the conversation
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal even if they are being so themselves
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lee is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Lee

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Lee move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Lee take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Lee

Personality Compatibility


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