Lee McIntosh in

Lee McIntosh

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Billing Contact Centre Manager at South West Water
📍 Exeter, England, United Kingdom

Lee McIntosh is a senior leader with over 20 years of experience in the telecommunications and utilities sectors, currently serving as the Billing Contact Centre Manager at South West Water. They specialize in transforming customer experiences and fostering inclusive, high-performing team environments through authentic leadership.

Lee is deeply passionate about team development, finding joy and pride in helping people become the best version of themselves. They champion creating psychologically safe work environments where people feel empowered to be bold and innovative, celebrating both small and large team achievements.

Unique Fact: Lee believes a closed door is not a loss but a "quiet redirection, " emphasizing the importance of listening and understanding a culture before trying to influence it.

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Experience
26 Years
Current Role
Billing Contact Centre Manager
Job Level
Middle
Location
Exeter, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Lee cares about

Authentic Leadership
Consistently highlights authentic leadership in their professional summary and posts, focusing on helping teams develop and fostering connection.
Customer Experience
Has a proven track record of transforming the customer experience and is actively hiring representatives who can deliver first-class, personal service.
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Career

Work history

11-2025
Billing Contact Centre Manager
South West Water
9-2023 - 11-2025
Operations Manager
EE
3-2020 - 9-2023
Seconded Operations Manager
EE
10-2015 - 3-2020
Team Leader
BT
12-1999 - 10-2015
Customer Service Advisor
BT
In the press

Media appearances

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Education

Lee has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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