Lee McIntosh in

Lee McIntosh

Inspirer · DISC type id
Billing Contact Centre Manager at South West Water
📍 Exeter, England, United Kingdom

Lee McIntosh is a senior leader with over 20 years of experience in the telecommunications and utilities sectors, currently serving as the Billing Contact Centre Manager at South West Water. They specialize in transforming customer experiences and fostering inclusive, high-performing team environments through authentic leadership.

Lee is deeply passionate about team development, finding joy and pride in helping people become the best version of themselves. They champion creating psychologically safe work environments where people feel empowered to be bold and innovative, celebrating both small and large team achievements.

Unique Fact: Lee believes a closed door is not a loss but a "quiet redirection, " emphasizing the importance of listening and understanding a culture before trying to influence it.

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Experience
26 Years
Current Role
Billing Contact Centre Manager
Job Level
Middle
Location
Exeter, England, United Kingdom
Personality Overview

How Lee shows up

Achievment Oriented
Generous
Fast Adopter

They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something. They measure a product on its merit but can be influenced by strong testimonials.

Priorities

Topics Lee cares about

Authentic Leadership
Consistently highlights authentic leadership in their professional summary and posts, focusing on helping teams develop and fostering connection.
Customer Experience
Has a proven track record of transforming the customer experience and is actively hiring representatives who can deliver first-class, personal service.
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Career

Work history

11-2025
Billing Contact Centre Manager
South West Water
9-2023 - 11-2025
Operations Manager
EE
3-2020 - 9-2023
Seconded Operations Manager
EE
10-2015 - 3-2020
Team Leader
BT
12-1999 - 10-2015
Customer Service Advisor
BT
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Lee has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

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Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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