Leia Strothcamp in

Leia Strothcamp

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IT Director of Support and Data Operations at UniGroup
📍 St Peters, Missouri, United States

Leia Strothcamp is the IT Director of Support and Data Operations at UniGroup, specializing in IT service management and team development. Her career is defined by aligning IT initiatives with business goals and implementing ITIL methodologies. People who have worked with her describe her as an excellent leader who is helpful and personable.

Leia values building strong professional connections and is an active member of the St. Louis business community. She appreciates a positive and collaborative team environment, participating in events like company tech talks and potlucks. Her focus on relationships extends from her team to her broader professional network.

She has successfully introduced and written the standard operating procedures for the entire ITIL framework at multiple global companies.

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Experience
21 Years
Current Role
IT Director of Support and Data Operations
Job Level
Mid-senior
Location
St Peters, Missouri, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Leia cares about

IT Service Management
Certified in ITIL, she has a long track record of implementing Incident, Problem, and Change Management processes at global companies like Bunzl and World Wide Technology.
Customer-Centric Support
A self-described "Passionate Customer Service Professional, " she has managed large service teams focused on delivering a customer-centric experience, notably during her time at CIGNA.
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Career

Work history

11-2024
IT Director of Support and Data Operations
UniGroup
3-2017 - 5-2024
Global Service Delivery Manager
Bunzl Distribution NA
5-2013 - 1-2017
Global Service Desk Manager
World Wide Technology
10-2011 - 5-2013
Director of Customer Service Select
CIGNA
10-2010 - 10-2011
Information Technology Service Management Consultant
TEKsystems
In the press

Media appearances

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Education

Leia has no verified education history

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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