Leia Strothcamp

Visionary
DISC Type : Ds

IT Director of Support and Data Operations at UniGroup

St Peters, Missouri, United States

Overview

Leia Strothcamp is the IT Director of Support and Data Operations at UniGroup, specializing in IT service management and team development. Her career is defined by aligning IT initiatives with business goals and implementing ITIL methodologies. People who have worked with her describe her as an excellent leader who is helpful and personable.

Leia values building strong professional connections and is an active member of the St. Louis business community. She appreciates a positive and collaborative team environment, participating in events like company tech talks and potlucks. Her focus on relationships extends from her team to her broader professional network.

She has successfully introduced and written the standard operating procedures for the entire ITIL framework at multiple global companies.

Personality Overview

Risk Tolerant

Goal-Oriented

Fast But Thoughtful

They exhibit a rare combination of being result-oriented but patient at the same time.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

IT Service Management
Certified in ITIL, she has a long track record of implementing Incident, Problem, and Change Management processes at global companies like Bunzl and World Wide Technology.
Customer-Centric Support
A self-described "Passionate Customer Service Professional, " she has managed large service teams focused on delivering a customer-centric experience, notably during her time at CIGNA.
Team Leadership
Focuses on mentoring and developing her teams. She has a reputation for fostering collaborative environments that promote high performance and continuous improvement.

Media Appearances

Leia has no verified media appearances

Work History

11-2024
IT Director of Support and Data Operations at UniGroup
3-2017 - 5-2024
Global Service Delivery Manager at Bunzl Distribution NA
5-2013 - 1-2017
Global Service Desk Manager at World Wide Technology
10-2011 - 5-2013
Director of Customer Service Select at CIGNA
10-2010 - 10-2011
Information Technology Service Management Consultant at TEKsystems

Education

Leia has no verified education history

More Information

Social Presence :

Prographics :

Exp : 21 Location : St Peters, Missouri, United States Job Level : Mid-senior Designation : IT Director of Support and Data Operations at UniGroup
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Insights For Selling To Leia

During A Call Or A Meeting

DO's

  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Leia is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Leia

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Leia move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Leia take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Leia

Personality Compatibility


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