Leticia Barros Fernandes
Login to view DISC.Leticia is a Customer Experience Supervisor at Mercado Livre, specializing in crisis management and strengthening corporate relationships. Drawing on her MBA from FGV, she built an entire Ombudsman department at a multinational, leading it to become a benchmark for best practices. Colleagues describe her as focused, serious, and balanced.
She is driven by a strong sense of self-determination and resilience, believing that focus and a proactive mindset are key to overcoming any challenge. This philosophy is evident in her professional approach to transforming business operations and leading teams to success.
Unique fact: Her Ombudsman department won the prestigious Época Reclame Aqui award for three consecutive years (2014-2016).
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DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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