Liliane De Paula

Inquirer
DISC Type : cd

Analista de Onboarding Pleno at Conta Simples

São Paulo, São Paulo, Brazil

Overview

Liliane de Paula is a Customer Success professional specializing in onboarding, engagement, and retention for B2B and B2C clients. She leverages her Marketing background from Pontifícia Universidade Católica do Paraná to transform data insights into impactful strategies. Colleagues describe her as client-focused, empathetic, organized, and creative.


She holds a Six Sigma Yellow Belt certification, highlighting her commitment to process improvement.

Personality Overview

Hard To Convince

Judgemental

ROI Conscious

They don’t always try to control the conversation but neither do they like yielding it fully.  They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Topics They Care About

Customer Onboarding
Currently an Onboarding Analyst at Conta Simples, she focuses on creating fluid and engaging initial experiences for new clients.
Data-Driven CS
Passionate about analyzing customer data and listening to clients to identify behavioral patterns and design effective retention strategies.
Client Engagement
Experienced in developing strategies for engagement and loyalty, including creating exclusive segmentation for high-value customers in a past role.

Media Appearances

Liliane has no verified media appearances

Work History

8-2025
Analista de Onboarding Pleno at Conta Simples
7-2023 - 8-2025
Customer Success Analyst at frete.com
2-2022 - 2-2023
Customer Relationship Analyst at Loggi
8-2020 - 2-2022
Customer Experience Analyst at Loggi
2-2020 - 7-2020
Customer Success at Matific Brasil

Education

1-2025 - 6-2027
Marketing from Pontifícia Universidade Católica do Paraná
2003 - 2014
Ensino Médio Completo from E.E. Professora Maria Eugênia Martins

More Information

Social Presence :

Prographics :

Exp : 7 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Analista de Onboarding Pleno at Conta Simples
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Insights For Selling To Liliane

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Stress on the business value that your product offers
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Liliane is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Liliane

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Liliane move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Liliane take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Liliane

Personality Compatibility


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