Lillian Touma (Fadel) in

Lillian Touma (Fadel)

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Group Director - Customer, Community & Destination at Scentre Group (Owner and Operator of Westfield in Aus and NZ)
📍 Greater Sydney Area, Australia

Lillian Touma is the Group Director for Customer, Community & Destination at Scentre Group, operator of Westfield in Australia and New Zealand. Her career progressed from property development to executive leadership in customer experience. She holds a Bachelor of Civil Engineering and an Executive MBA.

She demonstrates a strong commitment to community initiatives, actively promoting programs that provide grants to individuals making a positive impact. Her focus is on fostering a strong connection between Westfield centres and the local communities they serve.

Unique fact: Lillians career uniquely bridges the gap between technical civil engineering and customer-centric brand experience.

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Current Role
Group Director - Customer, Community & Destination
Location
Greater Sydney Area, Australia
Personality Overview

How Lillian shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Lillian cares about

Customer Experience
Her entire career trajectory at Scentre Group has focused on enhancing the customer journey, culminating in her current director-level role focused on the customer.
Community Engagement
She actively promotes and leads community grant programs, as seen in her social media activity, aiming to support local individuals and their work.
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Career

Work history

1-2023
Group Director - Customer, Community & Destination
Scentre Group (Owner and Operator of Westfield in Aus and NZ)
3-2021 - 12-2022
Director - Customer Experience
Scentre Group (Owner and Operator of Westfield in Aus and NZ)
6-2018 - 3-2021
Group General Manager - Centre Experience
Scentre Group (Owner and Operator of Westfield in Aus and NZ)
9-2015 - 6-2018
General Manager Development & Strategic Asset Management
Scentre Group (Owner and Operator of Westfield in Aus and NZ)
6-2014 - 9-2015
Regional General Manager, Retail Developments
DEXUS Property Group
In the press

Media appearances

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Education
1991 - 1995
Bachelor of Civil Engineering
University of New South
Executive MBA
University of Technology Sydney
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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