Linda Lenox, PMP, ITIL Master

Initiator
DISC Type : Di

Program Delivery Director at Hall's Culligan Water

Wichita, Kansas, United States

Overview

Linda is a senior IT operations leader with over 25 years of experience building and transforming service desks into strategic assets. Recognized as one of HDIs Top 25 Thought Leaders for 2026, she specializes in IT Service Management, process improvement, and program delivery. People who have worked with her describe her as an innovative, inspiring, and outstanding leader.

Outside of her formal roles, Linda is a passionate mentor and coach dedicated to fostering growth and helping others lead authentically. She is a PeopleCert ITIL Ambassador, an active speaker at industry conferences, and volunteers with Junior Achievement USA. She is also a proud mother, celebrating her daughters recent success as an Emerging Designer of the Year.

Unique fact: Linda is launching a newsletter called "Disrupting the Desk" to share lessons on judgment, courage, and challenging outdated IT practices.

Personality Overview

Risk-Accepting

Impact-Oriented

Friendly Challenger

They usually prefer to drive the conversation.  They measure a product on its merit but can be influenced by strong testimonials. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

IT Service Management
Her core focus for 25 years has been transforming IT support teams from reactive "help desks" into strategic powerhouses that provide business value.
Mentorship & Coaching
Both her recommendations and personal posts highlight her passion for developing people, sharing knowledge, and helping colleagues grow and lead authentically.
Authentic Leadership
She writes about the importance of turning lived experiences into a message that helps others and challenging the need to mask who you are to succeed in tech.

Media Appearances

Linda has no verified media appearances

Work History

1-2025
Program Delivery Director at Hall's Culligan Water
10-2024
Principal Consultant at Ingleby Lenox, LLC
12-2019 - 8-2024
Vice President Technology Operations at CURO Financial Technologies Corp
9-2011 - 12-2019
Director of IT Support at CURO Financial Technologies Corp
1-2010 - 8-2011
Director of IT at Cox Communications

Education

MS from University of Maryland Global Campus
BS from LeTourneau University

More Information

Social Presence :

Prographics :

Exp : 27 Location : Wichita, Kansas, United States Job Level : Mid-senior Designation : Program Delivery Director at Hall's Culligan Water
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Insights For Selling To Linda

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Look like someone who is on top of their game
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Linda is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Linda

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Linda move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Linda take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Linda

Personality Compatibility


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