Linda is a senior IT operations leader with over 25 years of experience building and transforming service desks into strategic assets. Recognized as one of HDIs Top 25 Thought Leaders for 2026, she specializes in IT Service Management, process improvement, and program delivery. People who have worked with her describe her as an innovative, inspiring, and outstanding leader.
Outside of her formal roles, Linda is a passionate mentor and coach dedicated to fostering growth and helping others lead authentically. She is a PeopleCert ITIL Ambassador, an active speaker at industry conferences, and volunteers with Junior Achievement USA. She is also a proud mother, celebrating her daughters recent success as an Emerging Designer of the Year.
Unique fact: Linda is launching a newsletter called "Disrupting the Desk" to share lessons on judgment, courage, and challenging outdated IT practices.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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