Linda Lenox, PMP, ITIL Master in

Linda Lenox, PMP, ITIL Master

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Program Delivery Director at Hall's Culligan Water
📍 Wichita, Kansas, United States

Linda is a senior IT operations leader with over 25 years of experience building and transforming service desks into strategic assets. Recognized as one of HDIs Top 25 Thought Leaders for 2026, she specializes in IT Service Management, process improvement, and program delivery. People who have worked with her describe her as an innovative, inspiring, and outstanding leader.

Outside of her formal roles, Linda is a passionate mentor and coach dedicated to fostering growth and helping others lead authentically. She is a PeopleCert ITIL Ambassador, an active speaker at industry conferences, and volunteers with Junior Achievement USA. She is also a proud mother, celebrating her daughters recent success as an Emerging Designer of the Year.

Unique fact: Linda is launching a newsletter called "Disrupting the Desk" to share lessons on judgment, courage, and challenging outdated IT practices.

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Experience
27 Years
Current Role
Program Delivery Director
Job Level
Mid-senior
Location
Wichita, Kansas, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Linda cares about

IT Service Management
Her core focus for 25 years has been transforming IT support teams from reactive "help desks" into strategic powerhouses that provide business value.
Mentorship & Coaching
Both her recommendations and personal posts highlight her passion for developing people, sharing knowledge, and helping colleagues grow and lead authentically.
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Career

Work history

1-2025
Program Delivery Director
Hall's Culligan Water
10-2024
Principal Consultant
Ingleby Lenox, LLC
12-2019 - 8-2024
Vice President Technology Operations
CURO Financial Technologies Corp
9-2011 - 12-2019
Director of IT Support
CURO Financial Technologies Corp
1-2010 - 8-2011
Director of IT
Cox Communications
In the press

Media appearances

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Education
MS
University of Maryland Global Campus
BS
LeTourneau University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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