Paul Fecteau

Trailblazer
DISC Type : ID

Senior Vice President Advanced Customer Support Sales and Delivery at OpenText

Broomfield, Colorado, United States

Overview

Paul Fecteau is the Senior Vice President of OpenTexts Advanced Customer Support unit, where he focuses on maximizing customer value. His career includes leadership roles at Citrix and Cisco, building expertise in GTM strategy and partner management. Colleagues describe him as a strong, trusted, authentic, and innovative business leader who attended California State Polytechnic University-Pomona.

Outside of work, Paul shows a commitment to community support through charitable contributions. He also appears passionate about fostering the next generation of tech professionals by actively highlighting and promoting recent university graduates who are entering the industry.

Early in his Cisco career, he doubled his sales territory from $7 million to $14 million in just one year.

Personality Overview

Charismatic

Informal

Persuasive

They are charming and have the ability to align others behind their decisions.  They like to keep things under control. If they come to believe in your value proposition, they will be your champion.

Topics They Care About

Maximizing Customer Value
His current mission is leading OpenText's new Advanced Customer Support unit, designed to help customers attain maximum business value and operational satisfaction from their software.
AI for Productivity
He recently expressed excitement for OpenText's pragmatic approach to AI, believing it will unburden employees and elevate human contributions in the workplace.
Channel Strategy
His background includes extensive experience leading partner programs and operations at both Citrix and Cisco, where he focused on simplifying processes to drive growth.

Media Appearances

Paul has no verified media appearances

Work History

7-2025
Senior Vice President Advanced Customer Support Sales and Delivery at OpenText
4-2023 - 7-2025
Senior Vice President, Software License Renewal Sales at OpenText
11-2020 - 4-2023
Vice President, SMB Cloud Security Renewal Sales at OpenText
10-2016 - 11-2020
Managing Director, Partner Programs and Operations at Citrix
10-2014 - 6-2016
Senior Director - Operations Transformation and Optimization at Cisco

Education

Bachelor of Science (B.S.) from California State Polytechnic University-Pomona

More Information

Social Presence :

Prographics :

Exp : 16 Location : Broomfield, Colorado, United States Job Level : Leadership Designation : Senior Vice President Advanced Customer Support Sales and Delivery at OpenText
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Insights For Selling To Paul

During A Call Or A Meeting

DO's

  • Address your competition clearly and confidently
  • Display high self-confidence and expect them to have a strong personality.
  • Talk about yourself and some of your achievements at the start of the conversation

DONT's

  • Avoid unnecessary negativity or slowness
  • Do not look like someone who doesn’t know what they are talking about
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paul is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Paul

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Paul move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Paul take some risk or not?

  • They can take risks if necessary.

You And Paul

Personality Compatibility


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