Lisa Burnett in

Lisa Burnett

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Head of Online Customer Experience at Tesco
📍 United Kingdom

Lisa Burnett is a seasoned executive with over 20 years of experience building digital customer experiences for major brands like Tesco, Le Creuset, and Amazon. She has a strong background in marketing and merchandising, supported by a degree from the Fashion Institute of Technology. Colleagues describe her as intelligent, strategic, and a natural leader.

Outside of her core role, Lisa actively engages with the broader retail and marketing community. She attends industry events like the Retail Media Summit and the Festival of Marketing to stay ahead of emerging trends and innovations, demonstrating a clear passion for continuous learning and professional growth.

Lisa is certified in Google Analytics, highlighting her commitment to a data-driven approach in her leadership roles.

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Experience
5 Years
Current Role
Head of Online Customer Experience
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Lisa shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Lisa cares about

Online Customer Experience
Her current role as Head of Online Customer Experience at Tesco involves championing the entire end-to-end digital journey for customers.
Retail Media Innovation
Actively follows and participates in the retail media space, having attended the Retail Media Summit and currently hiring for a related managerial role on her team.
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Career

Work history

12-2024
Head of Online Customer Experience
Tesco
5-2020 - 9-2024
Group Digital Growth Director
Le Creuset
Amazon
4 yrs 3 mos
Le Creuset
3 yrs 8 mos
Bloomingdale's
4 yrs 2 mos
In the press

Media appearances

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Education
BS
Fashion Institute of Technology
Fashion Merchandising
Louisiana State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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