Lopez, Pablo

Evaluator
DISC Type : dsc

Customer Service Division General Manager - Argentina, Bolivia, Paraguay & Uruguay at Ford Motor Company

Argentina

Overview

Pablo Lopez is the General Manager of Customer Service for Ford, overseeing operations in Argentina, Bolivia, Paraguay, and Uruguay. With a background in mechanical engineering and an MBA, he focuses on evolving after-sales service and enhancing customer satisfaction through a strong dealership network.

He is passionate about team engagement, describing a recent national after-sales skills competition as one of the most exciting events hosted by Ford Argentina.

Personality Overview

Thorough Evaluator

Quality Focused

Hard To Convince

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

After-Sales Evolution
He recently organized a meeting with dealership managers specifically focused on the "evolution of after-sales, " signaling a key strategic priority for his division.
Dealer Network Relations
His public posts emphasize gratitude and partnership with Ford's dealership network, highlighting the importance of these relationships for business success.
Customer Service Events
He shows enthusiasm for company events that boost team morale and skills, particularly competitions for after-sales professionals within the Ford network.

Media Appearances

Lopez, has no verified media appearances

Work History

12-2023
Customer Service Division General Manager - Argentina, Bolivia, Paraguay & Uruguay at Ford Motor Company
3-2022 - 11-2023
Customer Service General Manager Argentina at Ford Motor Company
12-2016 - 3-2022
South America Parts Supply & Logistics Sr. Manager at Ford Motor Company
Compras Ford at ADEFA

Education

3-2021 - 12-2022
Master of Business Administration - MBA from Universidad del CEMA
3-1994 - 3-2000
Ingeniero Mecánico from Universidad Tecnológica Nacional (UTN)

More Information

Social Presence :

Prographics :

Exp : 8 Location : Argentina Job Level : Senior Designation : Customer Service Division General Manager - Argentina, Bolivia, Paraguay & Uruguay at Ford Motor Company
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Insights For Selling To Lopez,

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Showcase how you can impact results but also make sure that you share detailed information too

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lopez, is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Lopez,

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Lopez, move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Lopez, take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Lopez,

Personality Compatibility


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