Louis Leyerzapf

Go-getter
DISC Type : d

Senior Strategic Account Executive, CX at Glance Networks

New Haven, Connecticut, United States

Overview

Louis is a seasoned customer experience and contact center solutions professional with over 15 years in the cloud solutions market. A graduate of Southern Connecticut State University, he specializes in new business acquisition as a strategic account executive. People who have worked with him describe him as trusted, focused, and personable.

Outside of his professional life, Louis is a supportive father who actively uses his network to help his sons career development in the Connecticut area. This focus on family and mentorship highlights his character and willingness to help others succeed.

He is a self-described "New Business Specialist - Hunter" focused on acquiring new enterprise clients.

Personality Overview

Direct & Candid

Challenger

Decisive

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

AI in CX
He recently posted about the transformation of customer experience by AI, emphasizing the need for trust, transparency, and ethics to bridge the gap between capability and comfort.
Enterprise Sales
His career is focused on enterprise and major account sales, explicitly stating he is looking for roles centered on new business acquisition and strategic planning.
Cloud Contact Centers
He has over 15 years of experience in the cloud solutions market, including a role as Enterprise Sales Director for SaaS Call Center solutions at Five9.

Media Appearances

Louis has no verified media appearances

Work History

10-2022 - 1-2025
Senior Strategic Account Executive, CX at Glance Networks
2021 - 2022
Named Account Manager at Avaya
2019 - 2021
Major Account Manager, Customer Experience at Mitel
2018 - 2019
Enterprise Sales Representative at Atos
2015 - 2019
Enterprise Sales Director, East at Five9

Education

BS from Southern Connecticut State University

More Information

Social Presence :

Prographics :

Exp : 20 Location : New Haven, Connecticut, United States Job Level : N/A Designation : Senior Strategic Account Executive, CX at Glance Networks
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Insights For Selling To Louis

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Don't try too hard to get friendly, let it happen with time
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Louis is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Louis

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Louis move?

  • Their decision making speed is somewhere in the middle.
  • Can Louis take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Louis

Personality Compatibility


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