Louise Hunter MBE

Examiner
DISC Type : cs

Director of Customer and Corporate Services at NWG (Northumbrian Water Group)

Newcastle Upon Tyne, England, United Kingdom

Overview

Louise Hunter is the Director of Customer and Corporate Services at Northumbrian Water Group, specializing in corporate affairs, ESG, and customer experience. A Chartered PR practitioner with a Masters in Leadership from Northumbria University, she is a recognized leader in the utilities and construction industries, focused on responsible business practices.

Outside of her corporate role, Louise is passionate about community engagement and charitable causes. She actively supports fundraising for organizations like WaterAid and participates in local community events. She is also a proud advocate for women in STEM, celebrating the next generation of female leaders in medicine and science.

In 2021, she was appointed a Member of the Order of the British Empire (MBE) for her services to the water industry and corporate social responsibility.

Personality Overview

Process Oriented

Late Adopter

Status Quo Seeker

Being observant comes to them naturally.  They do not like taking risks at all and go for proven options in the end. They are thorough and always follow a systematic approach.

Topics They Care About

ESG & Sustainability
Her career focus is on corporate social responsibility, and she received an MBE for her work in this area. It's a core part of her professional identity.
Customer Experience
Her senior leadership roles, including Director of Customer and Corporate Services, demonstrate a long-standing focus on customer insight, service, and strategic communications.
Charitable Fundraising
She actively uses her platform to promote and support fundraising efforts for charitable organizations like WaterAid.

Media Appearances

Louise has no verified media appearances

Work History

8-2024
Director of Customer and Corporate Services at NWG (Northumbrian Water Group)
1-2024 - 8-2024
Group Director of People & Corporate Services at NWG (Northumbrian Water Group)
8-2012 - 1-2024
Director of Corporate Affairs at NWG (Northumbrian Water Group)
5-2002 - 3-2006
Head of Business Development at Business in the Community
9-1998 - 5-2002
Assistant Manager Financial Sector Audit at KPMG

Education

2019 - 2019
Chartered Practioner from CIPR Qualifications
2016 - 2018
PR Diploma from CIPR Qualifications

More Information

Social Presence :

Prographics :

Exp : 20 Location : Newcastle Upon Tyne, England, United Kingdom Job Level : Mid-senior Designation : Director of Customer and Corporate Services at NWG (Northumbrian Water Group)
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Insights For Selling To Louise

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Be firm in your communication and stay in control
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Louise is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Louise

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Louise move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Louise take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Louise

Personality Compatibility


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