Lucas Vilela in

Lucas Vilela

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Manager of Customer Success at isaac
📍 Campinas, São Paulo, Brazil

Lucas Vilela is a Customer Success Manager at isaac, leveraging a background in B2B sales from The HEINEKEN Company. He holds a Bachelors from the Universidade Federal de Itajubá and an MBA. Lucas focuses on strengthening client relationships, optimizing processes, and leading teams to deliver sustainable value.

He is motivated by fostering excellent client experiences and building solid, long-term relationships. His approach centers on collaborative efforts and achieving sustainable results, reflecting a deep commitment to generating lasting impact for partners and his team.

Unique fact: Lucas is certified in "How to Ask Powerful Questions for Sales, " showcasing his dedication to effective communication.

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Experience
6 Years
Current Role
Manager of Customer Success
Job Level
Middle
Location
Campinas, São Paulo, Brazil
Personality Overview

How Lucas shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Lucas cares about

Customer Experience
Leads initiatives at isaac focused on strengthening client relationships and improving satisfaction with the product and internal processes.
B2B Relationships
Emphasizes building solid, sustainable relationships with partner schools, a core part of his professional philosophy mentioned in his posts.
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Career

Work history

2-2025
Manager of Customer Success
isaac
11-2023 - 2-2025
Coordinator of Customer Success
isaac
4-2023 - 10-2023
Customer Success Specialist
isaac
8-2021 - 11-2021
Supervisor Executivo de Vendas
The HEINEKEN Company
3-2019 - 7-2021
Sales Supervisor
The HEINEKEN Company
In the press

Media appearances

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Education
1-2012 - 12-2016
Bacharelado
Universidade Federal de Itajubá
9-2020 - 8-2022
Pós-graduação Lato Sensu - MBA
Pontifícia Universidade Católica do Rio Grande do Sul
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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