Lucas Vilela

Observer
DISC Type : ci

Manager of Customer Success at isaac

Campinas, São Paulo, Brazil

Overview

Lucas Vilela is a Customer Success Manager at isaac, leveraging a background in B2B sales from The HEINEKEN Company. He holds a Bachelors from the Universidade Federal de Itajubá and an MBA. Lucas focuses on strengthening client relationships, optimizing processes, and leading teams to deliver sustainable value.

He is motivated by fostering excellent client experiences and building solid, long-term relationships. His approach centers on collaborative efforts and achieving sustainable results, reflecting a deep commitment to generating lasting impact for partners and his team.

Unique fact: Lucas is certified in "How to Ask Powerful Questions for Sales, " showcasing his dedication to effective communication.

Personality Overview

Assertive

Curious

Value Driven

They are generally strong communicators and are not easy to convince.  They often ask many questions and rely heavily on information and documentation. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Customer Experience
Leads initiatives at isaac focused on strengthening client relationships and improving satisfaction with the product and internal processes.
B2B Relationships
Emphasizes building solid, sustainable relationships with partner schools, a core part of his professional philosophy mentioned in his posts.
Team Leadership
His career progression from Supervisor to Manager highlights a focus on empowering teams, including training new collaborators and aligning team efforts with company goals.

Media Appearances

Lucas has no verified media appearances

Work History

2-2025
Manager of Customer Success at isaac
11-2023 - 2-2025
Coordinator of Customer Success at isaac
4-2023 - 10-2023
Customer Success Specialist at isaac
8-2021 - 11-2021
Supervisor Executivo de Vendas at The HEINEKEN Company
3-2019 - 7-2021
Sales Supervisor at The HEINEKEN Company

Education

1-2012 - 12-2016
Bacharelado from Universidade Federal de Itajubá
9-2020 - 8-2022
Pós-graduação Lato Sensu - MBA from Pontifícia Universidade Católica do Rio Grande do Sul

More Information

Social Presence :

Prographics :

Exp : 6 Location : Campinas, São Paulo, Brazil Job Level : Middle Designation : Manager of Customer Success at isaac
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Insights For Selling To Lucas

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Be prepared for a lot of questions, answer them objectively
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lucas is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Lucas

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Lucas move?

  • They like to analyze well and then make their decisions.
  • Can Lucas take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Lucas

Personality Compatibility


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