Luciana Alexander M.

Judge
DISC Type : Dc

Product Owner (Conversational Experiences) at U.S. Department of Veterans Affairs

Washington DC-Baltimore Area, United States

Overview

Luciana is a Product Owner at the U. S. Department of Veterans Affairs, specializing in conversational experiences. Leveraging her background from the United States Digital Service and a Masters degree, she crafts engaging chatbots and voice interfaces for veterans. People who have worked with her describe her as collaborative, hard-working, and an expert in her field.

She has a deep interest in the intersection of technology and human interaction, particularly in the realm of artificial intelligence. Her work focuses on creating empathetic and efficient digital solutions, and she actively thinks about the ethical implications of AI and its role in our daily lives.

Unique fact: Luciana authored a publication titled "Alexa on Love! , " exploring the role of artificial intelligence in the world of dating.

Personality Overview

Fast But Wary

Features Driven

Quality Focused

They are not always relationship oriented.  They prefer to be the ones controlling the conversation or defining the terms. More than the product, they care about the impact of the product.

Topics They Care About

Conversational UX
Her entire career, from designing Alexa skills for Purina to her current role at the VA, is focused on creating chatbots and voice interfaces with empathy and efficiency.
Veteran Services
Her current role is dedicated to serving U. S. veterans by improving their access to services through conversational AI, a mission she has been focused on since joining the VA.
Ethical AI
She has publicly shared content on the importance of making ethical decisions in the development and deployment of artificial intelligence.

Media Appearances

Luciana has no verified media appearances

Work History

12-2022
Product Owner (Conversational Experiences) at U.S. Department of Veterans Affairs
9-2020 - 12-2022
Digital Expert - Product Owner at Va.gov at United States Digital Service
4-2019 - 8-2020
AI Conversational UX Writer at Centene Corporation
9-2018 - 11-2018
Freelance - Voice User Interface Designer at Mobiquity Inc.
9-2016 - 9-2018
UX Lead & Voice User Interface Designer (VUX) at Witlingo

Education

2008 - 2010
Master of Science (M.S.) from University of Maryland Global Campus
2014 - 2014
User Experience Design from General Assembly

More Information

Social Presence :

Prographics :

Exp : 8 Location : Washington DC-Baltimore Area, United States Job Level : N/A Designation : Product Owner (Conversational Experiences) at U.S. Department of Veterans Affairs
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Insights For Selling To Luciana Alexander

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Objectively showcase the impact that your product creates
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Do not spend too much time focusing on product tech or features
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luciana Alexander is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Luciana Alexander

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Luciana Alexander move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Luciana Alexander take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Luciana Alexander

Personality Compatibility


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