Luciana Alexander M. in

Luciana Alexander M.

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Product Owner (Conversational Experiences) at U.S. Department of Veterans Affairs
📍 Washington DC-Baltimore Area, United States

Luciana is a Product Owner at the U. S. Department of Veterans Affairs, specializing in conversational experiences. Leveraging her background from the United States Digital Service and a Masters degree, she crafts engaging chatbots and voice interfaces for veterans. People who have worked with her describe her as collaborative, hard-working, and an expert in her field.

She has a deep interest in the intersection of technology and human interaction, particularly in the realm of artificial intelligence. Her work focuses on creating empathetic and efficient digital solutions, and she actively thinks about the ethical implications of AI and its role in our daily lives.

Unique fact: Luciana authored a publication titled "Alexa on Love! , " exploring the role of artificial intelligence in the world of dating.

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Experience
8 Years
Current Role
Product Owner (Conversational Experiences)
Location
Washington DC-Baltimore Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Luciana cares about

Conversational UX
Her entire career, from designing Alexa skills for Purina to her current role at the VA, is focused on creating chatbots and voice interfaces with empathy and efficiency.
Veteran Services
Her current role is dedicated to serving U. S. veterans by improving their access to services through conversational AI, a mission she has been focused on since joining the VA.
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Career

Work history

12-2022
Product Owner (Conversational Experiences)
U.S. Department of Veterans Affairs
9-2020 - 12-2022
Digital Expert - Product Owner at Va.gov
United States Digital Service
4-2019 - 8-2020
AI Conversational UX Writer
Centene Corporation
9-2018 - 11-2018
Freelance - Voice User Interface Designer
Mobiquity Inc.
9-2016 - 9-2018
UX Lead & Voice User Interface Designer (VUX)
Witlingo
In the press

Media appearances

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Education
2008 - 2010
Master of Science (M.S.)
University of Maryland Global Campus
2014 - 2014
User Experience Design
General Assembly
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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