Luciana Teles

Judge
DISC Type : Dc

Diretora de CS e CX | GM Avenida Giftback at CRMBonus

São Paulo, São Paulo, Brazil

Overview

Luciana has no verified overview

Personality Overview

Generally Skeptic

Quality Focused

Fast But Wary

They like to move fast and expect the same from others.  More than the product, they care about the impact of the product. They are not always relationship oriented.

Topics They Care About

Luciana has no verified topics they care about

Media Appearances

Luciana has no verified media appearances

Work History

9-2025
Diretora de CS e CX | GM Avenida Giftback at CRMBonus
7-2025
Conselheira Consultiva - Customer at Docato
7-2022 - 9-2025
Diretora de Customer Success e Customer Care at Axur
1-2020 - 4-2023
Head of Customer Success and Customer Care at Axur
10-2019
Professora de Customer Success at FIA Business School

Education

10-2023 - 9-2024
Pós-graduação Lato Sensu from FIA Business School
2019 - 2019
Lideres Analíticos from Cappra Data Science Institute

More Information

Social Presence :

Prographics :

Exp : 18 Location : São Paulo, São Paulo, Brazil Job Level : Senior Designation : Diretora de CS e CX | GM Avenida Giftback at CRMBonus
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Insights For Selling To Luciana

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Speak about competitive differentiation that your product offers
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Do not spend too much time focusing on product tech or features
  • Don’t take too much time in sending them information if they ask for any
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luciana is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Luciana

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Luciana move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Luciana take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Luciana

Personality Compatibility


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