Lucinda H. in

Lucinda H.

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Global Retention Lead at Kurt Geiger
📍 Hertford, England, United Kingdom

Lucinda H. is the Global Retention Lead at Kurt Geiger, where she leverages an extensive retail background and a data-driven approach to CRM. She specializes in developing retention and roadmap strategies to create personalized user experiences. She holds a degree from the London College of Fashion.

Outside of her primary role in digital marketing and retention, Lucinda has a foundational background in the practical side of fashion. This interest is highlighted by a Certificate in Tailoring, showcasing her hands-on skills and deep appreciation for garment construction and design from her time in fashion school.

Unique fact: Lucinda holds a professional Certificate in Tailoring, blending her strategic marketing role with a practical knowledge of fashion craftsmanship.

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Experience
12 Years
Current Role
Global Retention Lead
Job Level
Mid-senior
Location
Hertford, England, United Kingdom
Personality Overview

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Priorities

Topics Lucinda cares about

Customer Retention
As the Global Retention Lead, her focus is on data-driven strategies to improve customer loyalty and create a unified, personalized user experience at Kurt Geiger.
CRM Strategy
Has progressed through multiple CRM-focused roles, from executive to senior management, indicating deep expertise in managing customer relationships and loyalty programs.
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Career

Work history

9-2025
Global Retention Lead
Kurt Geiger
11-2023 - 9-2025
Senior CRM & Loyalty Manager
Kurt Geiger
8-2022 - 11-2023
Senior CRM Manager
Kurt Geiger
8-2021 - 7-2022
CRM Manager
LK Bennett
7-2020 - 8-2021
CRM Executive
LK Bennett
In the press

Media appearances

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Education
2019 - 2019
Digital Marketing Strategy (Short Course)
University of the Arts London
2011 - 2015
Bachelor of Arts (B.A.)
London College of Fashion, University of the Arts London
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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