Luis BauzaAlmeria in

Luis BauzaAlmeria

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Responsable Capacitación & Capital Humano Contact Center at AXA
📍 Mexico City, Mexico

Luis BauzaAlmeria is an experienced Contact Center Manager with a history at major financial institutions like AXA, Banco Santander, and HSBC. He holds a Masters in Organizational Administration from Universidad Nacional Autónoma de México and specializes in managing performance indicators and team development.

His career shows a consistent focus on both achieving quantitative results and fostering human capital through training and strategic personnel administration.

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Experience
17 Years
Current Role
Responsable Capacitación & Capital Humano Contact Center
Location
Mexico City, Mexico
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Luis cares about

Contact Center Management
His career is defined by leadership roles managing contact centers for major companies like AXA, HSBC, and Banco Santander, focusing on performance.
Talent Development
Previously responsible for Training & Human Capital at AXA and for developing collaborator skills to increase sales and quality results at Santander.
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Career

Work history

3-2015 - 12-2016
Responsable Capacitación & Capital Humano Contact Center
AXA
10-2011
CONTACT CENTER CONSUMO
Banco Santander Mexico
1-1999 - 9-2011
GERENTE CONTACT CENTER
HSBC Mexico
In the press

Media appearances

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Education
2007 - 2009
MAESTRÍA ADMINISTRACIÓN ORGANIZACIONES
Maestría : Universidad Nacional Autónoma de México
Education details unavailable
Especialidad: Administración Recursos Humanos. Universidad Tecnológica de México
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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