Luis BauzaAlmeria in

Luis BauzaAlmeria

Observer · DISC type ic
Responsable Capacitación & Capital Humano Contact Center at AXA
📍 Mexico City, Mexico

Luis BauzaAlmeria is an experienced Contact Center Manager with a history at major financial institutions like AXA, Banco Santander, and HSBC. He holds a Masters in Organizational Administration from Universidad Nacional Autónoma de México and specializes in managing performance indicators and team development.

His career shows a consistent focus on both achieving quantitative results and fostering human capital through training and strategic personnel administration.

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Experience
17 Years
Current Role
Responsable Capacitación & Capital Humano Contact Center
Location
Mexico City, Mexico
Personality Overview

How Luis shows up

Example Seeker
Curious
Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals. They are generally good communicators and can be hard to convince.

Priorities

Topics Luis cares about

Contact Center Management
His career is defined by leadership roles managing contact centers for major companies like AXA, HSBC, and Banco Santander, focusing on performance.
Talent Development
Previously responsible for Training & Human Capital at AXA and for developing collaborator skills to increase sales and quality results at Santander.
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Career

Work history

3-2015 - 12-2016
Responsable Capacitación & Capital Humano Contact Center
AXA
10-2011
CONTACT CENTER CONSUMO
Banco Santander Mexico
1-1999 - 9-2011
GERENTE CONTACT CENTER
HSBC Mexico
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2007 - 2009
MAESTRÍA ADMINISTRACIÓN ORGANIZACIONES
Maestría : Universidad Nacional Autónoma de México
Education details unavailable
Especialidad: Administración Recursos Humanos. Universidad Tecnológica de México
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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