Luis BauzaAlmeria

Observer
DISC Type : ic

Responsable Capacitación & Capital Humano Contact Center at AXA

Mexico City, Mexico

Overview

Luis BauzaAlmeria is an experienced Contact Center Manager with a history at major financial institutions like AXA, Banco Santander, and HSBC. He holds a Masters in Organizational Administration from Universidad Nacional Autónoma de México and specializes in managing performance indicators and team development.

His career shows a consistent focus on both achieving quantitative results and fostering human capital through training and strategic personnel administration.

Personality Overview

Example Seeker

Curious

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They ask a lot of questions and rely heavily on information and collaterals. They are generally good communicators and can be hard to convince.

Topics They Care About

Contact Center Management
His career is defined by leadership roles managing contact centers for major companies like AXA, HSBC, and Banco Santander, focusing on performance.
Talent Development
Previously responsible for Training & Human Capital at AXA and for developing collaborator skills to increase sales and quality results at Santander.
Performance Metrics
His experience highlights a focus on ensuring the achievement of both quantitative and qualitative indicators for business areas.

Media Appearances

Luis has no verified media appearances

Work History

3-2015 - 12-2016
Responsable Capacitación & Capital Humano Contact Center at AXA
10-2011
CONTACT CENTER CONSUMO at Banco Santander Mexico
1-1999 - 9-2011
GERENTE CONTACT CENTER at HSBC Mexico

Education

2007 - 2009
MAESTRÍA ADMINISTRACIÓN ORGANIZACIONES from Maestría : Universidad Nacional Autónoma de México
Education details unavailable from Especialidad: Administración Recursos Humanos. Universidad Tecnológica de México

More Information

Social Presence :

Prographics :

Exp : 17 Location : Mexico City, Mexico Job Level : N/A Designation : Responsable Capacitación & Capital Humano Contact Center at AXA
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Insights For Selling To Luis

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Share testimonials from known people and give multiple examples of product value
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luis is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Luis

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Luis move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Luis take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Luis

Personality Compatibility


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