Luis Eduardo H. in

Luis Eduardo H.

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Loyalty & Premium Customer Service Agent at Scotiabank
📍 Colonial Coacalco, México, Mexico

Luis Eduardo H. is a bilingual marketing and customer experience professional at Scotiabank with over 14 years of experience across e-commerce, finance, and pharma. He specializes in optimizing digital ecosystems and building growth strategies, holding degrees in Marketing from Universidad Nacional Autónoma de México and in Commercial Relations.

Outside of his primary career, Luis has a notable background in academic psychology and public speaking. He has presented research on educational interventions for youth at a national psychology congress and follows market leaders like Amazon and Unilever for industry trends.

He has participated as an expert analyst on the Radio UNAM program “Confesiones y Confusiones”.

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Experience
4 Years
Current Role
Loyalty & Premium Customer Service Agent
Location
Colonial Coacalco, México, Mexico
Personality Overview

How Luis shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Luis cares about

Digital Customer Experience
Emphasizes creating rich, real-time virtual connections to enhance the customer's purchasing journey, a core theme in his professional experience and public posts.
E-commerce Security
He actively posts about the critical need for fraud prevention and staying ahead of evolving security challenges in the online retail space.
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Career

Work history

4-2025
Loyalty & Premium Customer Service Agent
Scotiabank
11-2023 - 6-2024
Customer Service and Business Development Agent
Verizon Infinitel Communications Inc.
5-2022 - 9-2023
Business Expansion Strategist for DNA Biopharm Mexico
Workingman
11-2020 - 9-2023
Marketing Manager
Workingman
7-2020 - 11-2020
Ecommerce Key Account Manager (KAM)
Softys
In the press

Media appearances

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Education
2018 - 2019
Especialista en Mercadotecnia
Universidad Nacional Autónoma de México
2015 - 2018
Licenciatura en Relaciones Comerciales
Instituto Politécnico Nacional
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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