Luis Eduardo H.

Judge
DISC Type : Dc

Loyalty & Premium Customer Service Agent at Scotiabank

Colonial Coacalco, México, Mexico

Overview

Luis Eduardo H. is a bilingual marketing and customer experience professional at Scotiabank with over 14 years of experience across e-commerce, finance, and pharma. He specializes in optimizing digital ecosystems and building growth strategies, holding degrees in Marketing from Universidad Nacional Autónoma de México and in Commercial Relations.

Outside of his primary career, Luis has a notable background in academic psychology and public speaking. He has presented research on educational interventions for youth at a national psychology congress and follows market leaders like Amazon and Unilever for industry trends.

He has participated as an expert analyst on the Radio UNAM program “Confesiones y Confusiones”.

Personality Overview

Generally Skeptic

Features Driven

Quality Focused

They like to act fast and expect others to do the same.  They like to be in a position where they can control the conversation and terms. More than the product, they care about the effectiveness of the product.

Topics They Care About

Digital Customer Experience
Emphasizes creating rich, real-time virtual connections to enhance the customer's purchasing journey, a core theme in his professional experience and public posts.
E-commerce Security
He actively posts about the critical need for fraud prevention and staying ahead of evolving security challenges in the online retail space.
AI in the Workplace
Advocates for understanding and harnessing AI as a powerful tool to boost productivity, believing it requires human guidance to be effective.

Media Appearances

Luis has no verified media appearances

Work History

4-2025
Loyalty & Premium Customer Service Agent at Scotiabank
11-2023 - 6-2024
Customer Service and Business Development Agent at Verizon Infinitel Communications Inc.
5-2022 - 9-2023
Business Expansion Strategist for DNA Biopharm Mexico at Workingman
11-2020 - 9-2023
Marketing Manager at Workingman
7-2020 - 11-2020
Ecommerce Key Account Manager (KAM) at Softys

Education

2018 - 2019
Especialista en Mercadotecnia from Universidad Nacional Autónoma de México
2015 - 2018
Licenciatura en Relaciones Comerciales from Instituto Politécnico Nacional

More Information

Social Presence :

Prographics :

Exp : 4 Location : Colonial Coacalco, México, Mexico Job Level : N/A Designation : Loyalty & Premium Customer Service Agent at Scotiabank
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Insights For Selling To Luis Eduardo

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Make sure that you circle back fast on any action items, it wins their trust
  • Objectively showcase the impact that your product creates

DONT's

  • Avoid being too verbose
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luis Eduardo is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Luis Eduardo

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Luis Eduardo move?

  • They can take decisions very fast if you manage to convince them.
  • Can Luis Eduardo take some risk or not?

  • The risks don’t matter much to them.

You And Luis Eduardo

Personality Compatibility


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