Luisina Ballester

Examiner
DISC Type : cs

Analista Semi Senior Canales Digitales at Banco Hipotecario

Argentina

Overview

Luisina Ballester is a Semi-Senior Digital Channels Analyst at Banco Hipotecario. She specializes in improving the digital customer experience by analyzing incidents, resolving issues, and providing support to branches and the contact center.

She is passionate about fostering a positive work environment and building strong team connections. She frequently celebrates her teams collaborative spirit, successes, and the importance of community at work through shared events and meals.

Luisina is a vocal advocate for great leadership, publicly praising her managers passion and enthusiasm.

Personality Overview

Late Adopter

Unexpressive

Overcautious

They do not like taking risks at all and go for proven options in the end.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Digital Customer Experience
Her role is dedicated to enhancing the customer journey by analyzing incidents and resolving claims across the bank's digital platforms.
Team Culture
Her social feed emphasizes celebrating team achievements, fostering community through events, and appreciating strong, passionate leadership within her department.
Internal Communication
She is an enthusiastic supporter of the company's new internal social network, "Viva, " promoting it as a way to connect teams and share ideas.

Media Appearances

Luisina has no verified media appearances

Work History

4-2022
Analista Semi Senior Canales Digitales at Banco Hipotecario
5-2011 - 4-2022
Representante del servicio de atención al cliente at Banco Hipotecario

Education

Luisina has no verified education history

More Information

Social Presence :

Prographics :

Exp : 14 Location : Argentina Job Level : N/A Designation : Analista Semi Senior Canales Digitales at Banco Hipotecario
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Insights For Selling To Luisina

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luisina is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Luisina

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Luisina move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Luisina take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Luisina

Personality Compatibility


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