Luke Batchelor

Enthusiast
DISC Type : i

Digital Contact Centre Team Manager at South West Water

Greater Exeter Area, United Kingdom

Overview

Luke leads digital initiatives at South West Water, where he has progressed rapidly from a specialist to a team manager. He leverages a background in software development from Exeter College and telecommunications experience from his time at BT to enhance digital customer contact and manage projects.

Outside of his direct career path, Luke has demonstrated significant personal drive and achievement. He was selected through a rigorous three-part process to represent McDonalds at the Olympic Park, working in the largest restaurant of its kind in the world during the games.

Unique fact: He once led a rebranding project that successfully increased customer loyalty card redemption rates from 6% to 40%.

Personality Overview

Amiable & Agreeable

Story Driven

Optimistic

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Digital Customer Service
Manages the Digital Contact Centre at South West Water and has experience using platforms like Sprout Social and LivePerson to engage with customers on social media and instant messaging.
Process Improvement
Showcases a history of improving processes, from creating process maps at BT to leading a project at Waitrose that significantly boosted loyalty scheme engagement.
Knowledge Management
Worked as a Knowledge Management Author at BT, creating instructional content and process maps. He was recognized as the "Subject Matter Expert of the year" for his contributions.

Media Appearances

Luke has no verified media appearances

Work History

9-2025
Digital Contact Centre Team Manager at South West Water
6-2024
Associate Project Manager at South West Water
6-2022 - 9-2025
Digital & Customer Specialist at South West Water
8-2021 - 6-2022
Partner at Waitrose & Partners
1-2020 - 9-2021
Knowledge Management Author at BT

Education

9-2010 - 2-2012
Level 3 Extended Diploma from Exeter College

More Information

Social Presence :

Prographics :

Exp : 13 Location : Greater Exeter Area, United Kingdom Job Level : Middle Designation : Digital Contact Centre Team Manager at South West Water
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Insights For Selling To Luke

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Speak from experience about success that the product has seen with other customers
  • Maintain high, positive energy and convey confidence

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be too formal with them, they trust informality more
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luke is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Luke

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Luke move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Luke take some risk or not?

  • They can take some low-probability risks if needed.

You And Luke

Personality Compatibility


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