Luke Batchelor in

Luke Batchelor

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Digital Contact Centre Team Manager at South West Water
📍 Greater Exeter Area, United Kingdom

Luke leads digital initiatives at South West Water, where he has progressed rapidly from a specialist to a team manager. He leverages a background in software development from Exeter College and telecommunications experience from his time at BT to enhance digital customer contact and manage projects.

Outside of his direct career path, Luke has demonstrated significant personal drive and achievement. He was selected through a rigorous three-part process to represent McDonalds at the Olympic Park, working in the largest restaurant of its kind in the world during the games.

Unique fact: He once led a rebranding project that successfully increased customer loyalty card redemption rates from 6% to 40%.

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Experience
13 Years
Current Role
Digital Contact Centre Team Manager
Job Level
Middle
Location
Greater Exeter Area, United Kingdom
Personality Overview

How Luke shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Luke cares about

Digital Customer Service
Manages the Digital Contact Centre at South West Water and has experience using platforms like Sprout Social and LivePerson to engage with customers on social media and instant messaging.
Process Improvement
Showcases a history of improving processes, from creating process maps at BT to leading a project at Waitrose that significantly boosted loyalty scheme engagement.
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Career

Work history

9-2025
Digital Contact Centre Team Manager
South West Water
6-2024
Associate Project Manager
South West Water
6-2022 - 9-2025
Digital & Customer Specialist
South West Water
8-2021 - 6-2022
Partner
Waitrose & Partners
1-2020 - 9-2021
Knowledge Management Author
BT
In the press

Media appearances

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Education
9-2010 - 2-2012
Level 3 Extended Diploma
Exeter College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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