Luke Purcell

Captain
DISC Type : DS

Principal Customer Success Manager at Dropbox

Sydney, New South Wales, Australia

Overview

Luke is a customer success and technical delivery leader at Dropbox, focusing on helping APAC enterprise clients adopt complex solutions like the generative AI tool, Dropbox Dash. He has an extensive background in technical architecture and holds an award-winning Executive MBA from the University of Technology Sydney. Colleagues describe him as hard-working, innovative, and technically exceptional.

He was awarded the UTS Business School Deans EMBA Award, which is granted to the top overall student in the Executive MBA program.

Personality Overview

Decisive But Calm

Planner & Achiever

Output-Driven

They are very professional in their approach and can weigh multiple perspectives together.  They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Generative AI Adoption
His current focus is on driving the deployment and adoption of Dropbox Dash, a universal search and generative AI tool for enterprise customers in the APAC region.
Customer Value Realization
His career is centered on ensuring enterprise customers not only deploy technology successfully but also realize long-term value, growth, and retention.
Post-Sales GTM
He is currently developing post-sales go-to-market motions for deployment, enablement, and driving adoption for new Dropbox products.

Media Appearances

Luke has no verified media appearances

Work History

9-2021
Principal Customer Success Manager at Dropbox
2-2021 - 9-2021
Senior Customer Success Manager at Dropbox
10-2018 - 2-2021
Technical Architect - Customer Success at Dropbox
3-2012 - 10-2018
Team Leader - CBA BA Center of Excellence at Commonwealth Bank of Australia
5-2011 - 3-2012
Lead Technical Business Analyst at Commonwealth Bank of Australia

Education

2016 - 2018
Executive Masters of Business Administration (EMBA) from University of Technology Sydney
2016 - 2017
Graduate Certificate in Executive Business Administration from University of Technology Sydney

More Information

Social Presence :

Prographics :

Exp : 24 Location : Sydney, New South Wales, Australia Job Level : Senior Designation : Principal Customer Success Manager at Dropbox
URL has been copied!

Insights For Selling To Luke

During A Call Or A Meeting

DO's

  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Focus on the results that your product produces, expect some strategic questions in return
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't go over them unless you are left with no other option
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luke is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Luke

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Luke move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Luke take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Luke

Personality Compatibility


Other Dropbox Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.