Luke Purcell in

Luke Purcell

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Principal Customer Success Manager at Dropbox
📍 Sydney, New South Wales, Australia

Luke is a customer success and technical delivery leader at Dropbox, focusing on helping APAC enterprise clients adopt complex solutions like the generative AI tool, Dropbox Dash. He has an extensive background in technical architecture and holds an award-winning Executive MBA from the University of Technology Sydney. Colleagues describe him as hard-working, innovative, and technically exceptional.

He was awarded the UTS Business School Deans EMBA Award, which is granted to the top overall student in the Executive MBA program.

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Experience
24 Years
Current Role
Principal Customer Success Manager
Job Level
Senior
Location
Sydney, New South Wales, Australia
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Luke cares about

Generative AI Adoption
His current focus is on driving the deployment and adoption of Dropbox Dash, a universal search and generative AI tool for enterprise customers in the APAC region.
Customer Value Realization
His career is centered on ensuring enterprise customers not only deploy technology successfully but also realize long-term value, growth, and retention.
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Career

Work history

9-2021
Principal Customer Success Manager
Dropbox
2-2021 - 9-2021
Senior Customer Success Manager
Dropbox
10-2018 - 2-2021
Technical Architect - Customer Success
Dropbox
3-2012 - 10-2018
Team Leader - CBA BA Center of Excellence
Commonwealth Bank of Australia
5-2011 - 3-2012
Lead Technical Business Analyst
Commonwealth Bank of Australia
In the press

Media appearances

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Education
2016 - 2018
Executive Masters of Business Administration (EMBA)
University of Technology Sydney
2016 - 2017
Graduate Certificate in Executive Business Administration
University of Technology Sydney
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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