Lutz Remmers in

Lutz Remmers

Login to view DISC.
Vice President, Operations and Process Improvement at arrivia
📍 Phoenix, Arizona, Estados Unidos, United States

Lutz Remmers is the Vice President of Operations and Process Improvement at arrivia, leading global teams to drive cost efficiency and enhance customer experiences. He is a certified Lean Six Sigma Black Belt, and colleagues describe him as a strategic and visionary leader.

He has a strong professional interest in the travel sector, particularly the cruise industry, and follows companies like Disney Cruise Line. Lutz is passionate about fostering collaboration, developing talent within his teams, and celebrating their collective successes.

Unique fact: He has authored articles on contact center strategy, including one predicting major market trends.

Read the full overview →
Experience
11 Years
Current Role
Vice President, Operations and Process Improvement
Job Level
Senior
Location
Phoenix, Arizona, Estados Unidos, United States
Personality Overview

How Lutz shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Lutz cares about

Global Operations
He leads global sales and service teams located across five countries, including the USA, Mexico, Portugal, India, and the Philippines.
Process Improvement
A core part of his title and responsibilities, supported by his certifications as a Lean Six Sigma Black Belt and COPC Professional Manager.
+5 more topics Login to view topics
Career

Work history

5-2025
Vice President, Operations and Process Improvement
arrivia
1-2023 - 5-2025
Executive Director, Global Cruise and Tour Sales
arrivia
1-2022 - 1-2023
Executive Director, Global Travel Operations
arrivia
3-2016 - 10-2019
Director of Operations & Business Development
Call Center de México
3-2015 - 3-2016
Contact Center Deputy Director
AT&T
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2014 - 2015
Certification
Massachusetts Institute of Technology
2017 - 2018
Master of Business Administration - MBA
Utel Universidad
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Lutz. Free, 10 seconds.