Lutz Remmers

Sharpshooter
DISC Type : CD

Vice President, Operations and Process Improvement at arrivia

Phoenix, Arizona, Estados Unidos, United States

Overview

Lutz Remmers is the Vice President of Operations and Process Improvement at arrivia, leading global teams to drive cost efficiency and enhance customer experiences. He is a certified Lean Six Sigma Black Belt, and colleagues describe him as a strategic and visionary leader.

He has a strong professional interest in the travel sector, particularly the cruise industry, and follows companies like Disney Cruise Line. Lutz is passionate about fostering collaboration, developing talent within his teams, and celebrating their collective successes.

Unique fact: He has authored articles on contact center strategy, including one predicting major market trends.

Personality Overview

Rigorous & Demanding

Thorough Evaluator

Precise But Practical

They take a lot of pride in personal achievements.  More than the product, they care about the impact of the product. They are not always relationship oriented.

Topics They Care About

Global Operations
He leads global sales and service teams located across five countries, including the USA, Mexico, Portugal, India, and the Philippines.
Process Improvement
A core part of his title and responsibilities, supported by his certifications as a Lean Six Sigma Black Belt and COPC Professional Manager.
Team Leadership
Emphasizes creating strong teams and fostering collaboration, frequently giving public shoutouts to top-performing team members.

Media Appearances

Lutz has no verified media appearances

Work History

5-2025
Vice President, Operations and Process Improvement at arrivia
1-2023 - 5-2025
Executive Director, Global Cruise and Tour Sales at arrivia
1-2022 - 1-2023
Executive Director, Global Travel Operations at arrivia
3-2016 - 10-2019
Director of Operations & Business Development at Call Center de México
3-2015 - 3-2016
Contact Center Deputy Director at AT&T

Education

2014 - 2015
Certification from Massachusetts Institute of Technology
2017 - 2018
Master of Business Administration - MBA from Utel Universidad

More Information

Social Presence :

Prographics :

Exp : 11 Location : Phoenix, Arizona, Estados Unidos, United States Job Level : Senior Designation : Vice President, Operations and Process Improvement at arrivia
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Insights For Selling To Lutz

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Hold your ground without indulging in one-upmanship
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Don't try too hard to forge relationships with them
  • Do not spend too much time focusing on product tech or features
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lutz is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Lutz

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Lutz move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Lutz take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Lutz

Personality Compatibility


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