Lynne Wood

Questioner
DISC Type : c

Director of Service Delivery at AO

Warrington, England, United Kingdom

Overview

Lynne Wood is the Director of Service Delivery at AO, where she has been for over two decades. Her career showcases a steady progression from customer care and client services to her current leadership role. She holds a BSc from Manchester Metropolitan University and is focused on enhancing AOs delivery and installation proposition.

Lynne is a proud parent, celebrating her daughter following in her footsteps by starting a work placement from the same university she attended. She is also passionate about professional development, expressing her enjoyment in learning from and supporting the other women within her company.

Thirty-two years after completing her own Manchester Metropolitan University work placement, her daughter began one from the same institution.

Personality Overview

Value Seeker

Not Easily Convinced

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to fully evaluate every situation. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Employee Development
Showcased her pride in launching funded gas apprenticeships for drivers at AO, creating accessible opportunities to support their future careers.
Women in Leadership
Has stated she loves learning more about the accomplished women at AO and has learned something new in every session she's been a part of with them.
Youth Career Paths
Expresses immense pride in her daughter's career journey and actively shares opportunities for university students to gain work experience.

Media Appearances

Lynne has no verified media appearances

Work History

4-2022
Director of Service Delivery at AO
4-2022
Head Of Client Services at Expert Logistics Ltd
1-2007 - 2-2012
Client Support Manager at Expert Logistics
Customer Care Manager at Iceland

Education

1990 - 1994
BSc from Manchester Metropolitan University
1983 - 1990
Education details unavailable from Maricourt High School

More Information

Social Presence :

Prographics :

Exp : N/A Location : Warrington, England, United Kingdom Job Level : N/A Designation : Director of Service Delivery at AO
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Insights For Selling To Lynne

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Back up any claims with data and numbers
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lynne is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Lynne

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Lynne move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Lynne take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Lynne

Personality Compatibility


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