Márcia Pereira

Observer
DISC Type : ci

Team Leader Customer Experience at isaac

São Paulo, São Paulo, Brazil

Overview

Márcia Pereira is a Team Leader in Customer Experience at isaac, where she manages a team of analysts. Her career is built on a strong foundation in customer service and sales, and she holds a degree in Food Science from Universidade Cruzeiro do Sul.

Since joining isaac in May 2021, Márcia has grown from an analyst to a team leader and now helps onboard new employees as a company "buddy".

Personality Overview

Assertive

Example Seeker

Value Driven

They are generally strong communicators and are not easy to convince.  They often ask many questions and rely heavily on information and documentation. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Customer Experience
Her entire career at isaac has focused on providing humanized support for both schools and families through various channels.
Team Leadership
She is responsible for the direct management and performance of over 10 analysts, leveraging her certifications in productivity and performance.
Professional Development
She has experienced significant career progression within her company and now helps welcome and teach new hires.

Media Appearances

Márcia has no verified media appearances

Work History

11-2022
Team Leader Customer Experience at isaac
9-2021 - 10-2022
Customer Experience Analyst Pleno at isaac
5-2021 - 9-2021
Customer Success Analyst at isaac
11-2019 - 5-2021
Analista de Relacionamento com Cliente at Cel.Lep Idiomas
10-2015 - 3-2017
Consultora de Vendas at União Mix Bombas para Concreto Ltda

Education

2019 - 2022
Alimentos from Universidade Cruzeiro do Sul

More Information

Social Presence :

Prographics :

Exp : 10 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Team Leader Customer Experience at isaac
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Insights For Selling To Márcia

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Build rapport, it will come handy to handle hard questions later
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Márcia is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Márcia

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Márcia move?

  • They like to analyze well and then make their decisions.
  • Can Márcia take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Márcia

Personality Compatibility


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