Márcia Pereira in

Márcia Pereira

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Team Leader Customer Experience at isaac
📍 São Paulo, São Paulo, Brazil

Márcia Pereira is a Team Leader in Customer Experience at isaac, where she manages a team of analysts. Her career is built on a strong foundation in customer service and sales, and she holds a degree in Food Science from Universidade Cruzeiro do Sul.

Since joining isaac in May 2021, Márcia has grown from an analyst to a team leader and now helps onboard new employees as a company "buddy".

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Experience
10 Years
Current Role
Team Leader Customer Experience
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Márcia shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Márcia cares about

Customer Experience
Her entire career at isaac has focused on providing humanized support for both schools and families through various channels.
Team Leadership
She is responsible for the direct management and performance of over 10 analysts, leveraging her certifications in productivity and performance.
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Career

Work history

11-2022
Team Leader Customer Experience
isaac
9-2021 - 10-2022
Customer Experience Analyst Pleno
isaac
5-2021 - 9-2021
Customer Success Analyst
isaac
11-2019 - 5-2021
Analista de Relacionamento com Cliente
Cel.Lep Idiomas
10-2015 - 3-2017
Consultora de Vendas
União Mix Bombas para Concreto Ltda
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2019 - 2022
Alimentos
Universidade Cruzeiro do Sul
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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