Maddie Frye in

Maddie Frye

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Head of IT at Hightouch
📍 Tampa, Florida, United States

Maddie is a global IT leader with over 12 years of experience scaling organizations in high-growth technology environments. She specializes in IT strategy, cybersecurity, and AI enablement, with a history of managing multi-million-dollar budgets. Colleagues describe her as an insightful, empathetic, and professional leader who builds happy and efficient teams.

Her dedication to personal and professional development is highlighted by her recent completion of an MBA from Auburn University, a four-year endeavor she successfully balanced with a full-time leadership role. This journey underscores her commitment to growth and expanding her strategic mindset.

She implemented an AI chatbot that resolved 26% of IT tickets without human intervention.

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Experience
5 Years
Current Role
Head of IT
Job Level
Mid-senior
Location
Tampa, Florida, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Maddie cares about

AI Transformation
Drives productivity and innovation by evaluating, securing, and operationalizing emerging AI technologies within a corporate environment to maintain strong security and governance standards.
Servant Leadership
Focuses on a people-first approach, with recommendations highlighting her ability to mentor, build happy teams, and lead with empathy while driving results.
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Career

Work history

5-2026
Head of IT
Hightouch
4-2025 - 5-2026
Head of IT
Collective
4-2023 - 10-2024
Director, IT Operations
Opendoor
5-2022 - 4-2023
Senior Manager, IT Operations
Opendoor
8-2021 - 5-2022
Manager, IT Operations
Opendoor
In the press

Media appearances

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Education
Master of Business Administration - MBA
Auburn University
Bachelor of Arts - BA
University of Oregon
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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