Madeline Bisler in

Madeline Bisler

Enigma · DISC type cid
Client Operations Expert at Leafly
📍 Kent, Ohio, United States

Madeline is a detail-oriented Quality Assurance and Customer Experience specialist with over seven years of experience. She is recognized for building QA programs from scratch, improving agent performance, and driving service excellence, primarily within the travel-tech industry. She studied International Relations at Kent State University.

With a globally-minded perspective from studying International Relations at Webster University in Switzerland, Madeline has a diverse range of interests. She follows major corporations like The Walt Disney Company and Lockheed Martin, indicating an appreciation for both entertainment and technology sectors.

She single-handedly launched RVshare’s first QA program for over 70 global agents, boosting customer satisfaction from 88% to 94%.

Read the full overview →
Experience
13 Years
Current Role
Client Operations Expert
Location
Kent, Ohio, United States
Personality Overview

How Madeline shows up

Challenger
Fast Follower
Persuasive & Assertive

They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing They are likely to ask many questions and look heavily for supporting proof as well as information.

Priorities

Topics Madeline cares about

QA Program Development
Developed and launched the first Quality Assurance program at RVshare, creating evaluation scorecards, SOPs, and workflows to support 70+ agents.
Customer Experience (CX)
Proven ability to improve service excellence, helping to boost customer satisfaction scores at RVshare from 88% to 94% through focused CX initiatives.
+4 more topics Login to view topics
Career

Work history

7-2025
Client Operations Expert
Leafly
5-2021 - 4-2025
CX/CS QA Specialist (Operations)
RVshare
4-2018 - 5-2021
Customer Experience, Tier II Specialist
RVshare
12-2017 - 3-2018
Travel Agent Intern
AAA Travel
4-2014 - 5-2018
Lead Server
Wild Goats Cafe
In the press

Media appearances

Media appearances and press coverage
Login to view Login to view media
Education
2013 - 2017
Coursework in International Relations and Public Relations
Kent State University
1-2016 - 5-2016
International Relations and Affairs
Webster University Switzerland
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

Other Leafly Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Madeline. Free, 10 seconds.