Madeline is a detail-oriented Quality Assurance and Customer Experience specialist with over seven years of experience. She is recognized for building QA programs from scratch, improving agent performance, and driving service excellence, primarily within the travel-tech industry. She studied International Relations at Kent State University.
With a globally-minded perspective from studying International Relations at Webster University in Switzerland, Madeline has a diverse range of interests. She follows major corporations like The Walt Disney Company and Lockheed Martin, indicating an appreciation for both entertainment and technology sectors.
She single-handedly launched RVshare’s first QA program for over 70 global agents, boosting customer satisfaction from 88% to 94%.
Read the full overview →They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing They are likely to ask many questions and look heavily for supporting proof as well as information.
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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