Madeline Bisler

Enigma
DISC Type : cid

Client Operations Expert at Leafly

Kent, Ohio, United States

Overview

Madeline is a detail-oriented Quality Assurance and Customer Experience specialist with over seven years of experience. She is recognized for building QA programs from scratch, improving agent performance, and driving service excellence, primarily within the travel-tech industry. She studied International Relations at Kent State University.

With a globally-minded perspective from studying International Relations at Webster University in Switzerland, Madeline has a diverse range of interests. She follows major corporations like The Walt Disney Company and Lockheed Martin, indicating an appreciation for both entertainment and technology sectors.

She single-handedly launched RVshare’s first QA program for over 70 global agents, boosting customer satisfaction from 88% to 94%.

Personality Overview

Challenger

Fast Follower

Persuasive & Assertive

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

QA Program Development
Developed and launched the first Quality Assurance program at RVshare, creating evaluation scorecards, SOPs, and workflows to support 70+ agents.
Customer Experience (CX)
Proven ability to improve service excellence, helping to boost customer satisfaction scores at RVshare from 88% to 94% through focused CX initiatives.
Travel-Tech Industry
Gained significant experience in this sector through her roles at RVshare and a travel agent internship, focusing on customer support and operations.

Media Appearances

Madeline has no verified media appearances

Work History

7-2025
Client Operations Expert at Leafly
5-2021 - 4-2025
CX/CS QA Specialist (Operations) at RVshare
4-2018 - 5-2021
Customer Experience, Tier II Specialist at RVshare
12-2017 - 3-2018
Travel Agent Intern at AAA Travel
4-2014 - 5-2018
Lead Server at Wild Goats Cafe

Education

2013 - 2017
Coursework in International Relations and Public Relations from Kent State University
1-2016 - 5-2016
International Relations and Affairs from Webster University Switzerland

More Information

Social Presence :

Prographics :

Exp : 13 Location : Kent, Ohio, United States Job Level : N/A Designation : Client Operations Expert at Leafly
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Insights For Selling To Madeline

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming

DONT's

  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Avoid making offhand commitments, understand the root of their concerns first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Madeline is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Madeline

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Madeline move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Madeline take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Madeline

Personality Compatibility


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