Madhuri Merai in

Madhuri Merai

Login to view DISC.
Customer Success Manager at Keka HR
📍 India

Madhuri is a Customer Success Manager at Keka HR, specializing in the SaaS industry. With a Bachelors in Investment Management from the University of Mumbai, she focuses on customer retention and experience. Colleagues have described her as a quick learner and a great performer.

She was recently recognized as the "Most Valuable CSM of the Month" at Keka for her impact on customers.

Read the full overview →
Experience
5 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
India
Personality Overview

How Madhuri shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Madhuri cares about

Continuous Customer Journey
Believes customer success is an ongoing journey of adaptation and optimization that extends far beyond the initial training and onboarding phases.
SaaS Customer Success
Her entire career is focused on managing and improving customer relationships and outcomes within the Software as a Service (SaaS) sector.
+5 more topics Login to view topics
Career

Work history

5-2025
Customer Success Manager
Keka HR
6-2024 - 4-2025
Customer Success Manager
ExtraaEdge
6-2023 - 6-2024
Customer Success Analyst
FieldAssist
11-2020 - 5-2023
Customer Success Specialist
NFTICALLY
7-2020 - 11-2020
Business Development Analyst
BYJU'S
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
7-2017 - 1-2020
bachelor in Investment Management
University of Mumbai
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Keka HR Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Madhuri. Free, 10 seconds.