Madhuri Merai

Captain
DISC Type : DS

Customer Success Manager at Keka HR

India

Overview

Madhuri is a Customer Success Manager at Keka HR, specializing in the SaaS industry. With a Bachelors in Investment Management from the University of Mumbai, she focuses on customer retention and experience. Colleagues have described her as a quick learner and a great performer.


She was recently recognized as the "Most Valuable CSM of the Month" at Keka for her impact on customers.

Personality Overview

Planner & Achiever

Output-Driven

Consummate Professional

They are very professional in their approach and can weigh multiple perspectives together.  They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Continuous Customer Journey
Believes customer success is an ongoing journey of adaptation and optimization that extends far beyond the initial training and onboarding phases.
SaaS Customer Success
Her entire career is focused on managing and improving customer relationships and outcomes within the Software as a Service (SaaS) sector.
Client Relationship Building
Holds a certification in "Client Management and Relationships, " highlighting her focus on building strong, lasting partnerships with customers.

Media Appearances

Madhuri has no verified media appearances

Work History

5-2025
Customer Success Manager at Keka HR
6-2024 - 4-2025
Customer Success Manager at ExtraaEdge
6-2023 - 6-2024
Customer Success Analyst at FieldAssist
11-2020 - 5-2023
Customer Success Specialist at NFTICALLY
7-2020 - 11-2020
Business Development Analyst at BYJU'S

Education

7-2017 - 1-2020
bachelor in Investment Management from University of Mumbai

More Information

Social Presence :

Prographics :

Exp : 5 Location : India Job Level : Middle Designation : Customer Success Manager at Keka HR
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Insights For Selling To Madhuri

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't go over them unless you are left with no other option
  • Don't shy away from asking hard questions, but be extra polite
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Madhuri is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Madhuri

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Madhuri move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Madhuri take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Madhuri

Personality Compatibility


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