Andrew W.

Observer
DISC Type : ic

Director of Engineering at Intercom

United Kingdom

Overview

An engineering leader with over 15 years of experience building and scaling high-performing R&D teams. As Director of Engineering at Intercom, he leverages a background in consulting across fintech and media. He holds a Bachelor of Science from the University of South Wales.

He champions the philosophy that "shipping is our heartbeat, " believing the act of building prototypes brings essential clarity to complex problems, even if those versions are never released.

Personality Overview

Assertive

Value Driven

Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

AI Product Development
He actively promotes and organizes events with leading AI companies, focusing on building and scaling real-world applications and training specialized models.
Shipping Products
Considers shipping to be his team's "heartbeat" and believes in the power of building prototypes to clarify thinking and drive progress on complex problems.
High-Performing Teams
States that his core passion is building and leading high-performing engineering teams, a consistent focus throughout his 15-year career in leadership.

Media Appearances

Andrew has no verified media appearances

Work History

9-2023
Director of Engineering at Intercom
4-2021 - 9-2023
Engineering Group Manager at Intercom
11-2018 - 4-2021
Software Engineering Manager at Intercom
1-2017 - 11-2018
Chief Technology Officer at Made by Many
9-2015 - 1-2017
Director of Software Engineering at Made by Many

Education

2002 - 2006
Bachelor of Science (B.Sc.) from University of South Wales

More Information

Social Presence :

Prographics :

Exp : 16 Location : United Kingdom Job Level : Mid-senior Designation : Director of Engineering at Intercom
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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Help them understand the risk aspect fully while inspiring confidence
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Andrew

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • They like to analyze well and then make their decisions.
  • Can Andrew take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Andrew

Personality Compatibility


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