Madou Hecker

Energizer
DISC Type : I

Vendor Manager at Klarna

Stockholm County, Sweden

Overview

Madou Hecker is a Vendor Manager at Klarna, where she has built an extensive career over more than seven years. She leverages her background in customer-facing roles to manage vendor relationships, focusing on delivery, quality, and financial control. She holds a Bachelors degree in Tourism Management.

Colleagues describe Madou as dedicated, diligent, and proactive, with an exceptional work ethic and a positive attitude. She has a strong passion for coaching and supporting the growth of others, a skill she developed while progressing through various leadership roles within Klarna.

She has progressed through five different roles within the same company, starting as a debt collection agent and rising to Vendor Manager.

Personality Overview

Full Of Energy

Imaginative

Informal

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Vendor Relationships
Her current role focuses on daily relationship management, delivery, quality assurance, and financial control with external partners.
Customer Experience
She started her career at Klarna as a collection agent, which gave her direct insight into improving the customer journey.
Team Development
Expresses a strong enjoyment for coaching and supporting others, honed through her experience as a Team Leader and Manager.

Media Appearances

Madou has no verified media appearances

Work History

4-2023
Vendor Manager at Klarna
5-2022
Senior Business Operations Specialist at Klarna
1-2020 - 7-2022
Service Delivery Lead at Klarna
10-2018 - 12-2019
Team Leader Collection at Klarna
10-2017 - 10-2018
Senior Collection Agent at Klarna

Education

2003 - 2007
Bachelor Tourism Management from HBO Nederland Rotterdam

More Information

Social Presence :

Prographics :

Exp : 16 Location : Stockholm County, Sweden Job Level : Middle Designation : Vendor Manager at Klarna
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Insights For Selling To Madou

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Madou is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Madou

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Madou move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Madou take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Madou

Personality Compatibility


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