Madou Hecker in

Madou Hecker

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Vendor Manager at Klarna
📍 Stockholm County, Sweden

Madou Hecker is a Vendor Manager at Klarna, where she has built an extensive career over more than seven years. She leverages her background in customer-facing roles to manage vendor relationships, focusing on delivery, quality, and financial control. She holds a Bachelors degree in Tourism Management.

Colleagues describe Madou as dedicated, diligent, and proactive, with an exceptional work ethic and a positive attitude. She has a strong passion for coaching and supporting the growth of others, a skill she developed while progressing through various leadership roles within Klarna.

She has progressed through five different roles within the same company, starting as a debt collection agent and rising to Vendor Manager.

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Experience
16 Years
Current Role
Vendor Manager
Job Level
Middle
Location
Stockholm County, Sweden
Personality Overview

How Madou shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Madou cares about

Vendor Relationships
Her current role focuses on daily relationship management, delivery, quality assurance, and financial control with external partners.
Customer Experience
She started her career at Klarna as a collection agent, which gave her direct insight into improving the customer journey.
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Career

Work history

4-2023
Vendor Manager
Klarna
5-2022
Senior Business Operations Specialist
Klarna
1-2020 - 7-2022
Service Delivery Lead
Klarna
10-2018 - 12-2019
Team Leader Collection
Klarna
10-2017 - 10-2018
Senior Collection Agent
Klarna
In the press

Media appearances

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Education
2003 - 2007
Bachelor Tourism Management
HBO Nederland Rotterdam
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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