Mala Anand in

Mala Anand

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Executive Vice President and Chief Customer Experience Officer | Customer Experience & Success at Microsoft
📍 Greater Seattle Area, United States

Mala Anand is the Executive Vice President and Chief Customer Experience Officer at Microsoft, leading the global delivery of technical services and AI implementations. A graduate of Brown University and the University of Massachusetts Amherst, she has over 25 years of experience driving measurable outcomes for Fortune 500 organizations.

Demonstrating a commitment to the technology community, Mala serves on the Board of Directors for The Tech Museum of Innovation. She is also a board member at Agilent Technologies, a global leader in life sciences and diagnostics, and acts as a Limited Partner at Clear Ventures.

Unique fact: Mala holds a patent for a method and apparatus designed to perform transactions in a stateless web environment.

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Experience
35 Years
Current Role
Executive Vice President and Chief Customer Experience Officer | Customer Experience & Success
Job Level
Leadership
Location
Greater Seattle Area, United States
Personality Overview

How Mala shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Mala cares about

AI Value Realization
Focuses on moving customers from AI experimentation to full-scale deployment with measurable business value, emphasizing a secure and compliant foundation.
Customer Success
Her entire role is dedicated to customer experience and success, overseeing the end-to-end delivery of Microsoft's technical services across its global customer base.
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Career

Work history

10-2025
Executive Vice President and Chief Customer Experience Officer | Customer Experience & Success
Microsoft
11-2019 - 10-2025
CVP Customer Experience & Success
Microsoft
3-2019
Member Board Of Directors
Agilent Technologies
12-2018
Member Board Of Directors
The Tech Museum of Innovation
2-2017 - 6-2018
Member Board Of Directors
Cotiviti
In the press

Media appearances

Empowering her empowers all of us. Featured in The Official Microsoft Blog
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Author: Mala Anand - The Official Microsoft Blog. Featured in Microsoft Blog
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Education
MS
Brown University
BS
University of Massachusetts Amherst
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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