Mala Anand

Doer
DISC Type : sd

Executive Vice President and Chief Customer Experience Officer | Customer Experience & Success at Microsoft

Greater Seattle Area, United States

Overview

Mala Anand is the Executive Vice President and Chief Customer Experience Officer at Microsoft, leading the global delivery of technical services and AI implementations. A graduate of Brown University and the University of Massachusetts Amherst, she has over 25 years of experience driving measurable outcomes for Fortune 500 organizations.

Demonstrating a commitment to the technology community, Mala serves on the Board of Directors for The Tech Museum of Innovation. She is also a board member at Agilent Technologies, a global leader in life sciences and diagnostics, and acts as a Limited Partner at Clear Ventures.

Unique fact: Mala holds a patent for a method and apparatus designed to perform transactions in a stateless web environment.

Personality Overview

Risk-Accepting

Results Focused

Long-term Focused

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

AI Value Realization
Focuses on moving customers from AI experimentation to full-scale deployment with measurable business value, emphasizing a secure and compliant foundation.
Customer Success
Her entire role is dedicated to customer experience and success, overseeing the end-to-end delivery of Microsoft's technical services across its global customer base.
Global Scale Modernization
Highlights work with large enterprises like PwC and PepsiCo to standardize technology and deploy solutions, like Microsoft 365 Copilot, across hundreds of thousands of users.

Media Appearances

Empowering her empowers all of us. Featured in The Official Microsoft Blog

See Now

Author: Mala Anand - The Official Microsoft Blog. Featured in Microsoft Blog

See Now

Work History

10-2025
Executive Vice President and Chief Customer Experience Officer | Customer Experience & Success at Microsoft
11-2019 - 10-2025
CVP Customer Experience & Success at Microsoft
3-2019
Member Board Of Directors at Agilent Technologies
12-2018
Member Board Of Directors at The Tech Museum of Innovation
2-2017 - 6-2018
Member Board Of Directors at Cotiviti

Education

MS from Brown University
BS from University of Massachusetts Amherst

More Information

Social Presence :

Prographics :

Exp : 35 Location : Greater Seattle Area, United States Job Level : Leadership Designation : Executive Vice President and Chief Customer Experience Officer | Customer Experience & Success at Microsoft
URL has been copied!

Insights For Selling To Mala

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't shy away from asking hard questions, but be extra polite
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mala is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Mala

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Mala move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Mala take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Mala

Personality Compatibility


Other Microsoft Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.