Mallett Helen

Energizer
DISC Type : I

Head of Digital Enterprise Service Delivery – UK/I Home at British Gas

Staines-Upon-Thames, England, United Kingdom

Overview

Mallett Helen is the Head of Digital Enterprise Service Delivery at British Gas, with an extensive background in the energy industry. She specializes in building high-performing IT teams for successful outcomes in DevOps transformation, data management, and IT service management, holding a Prince2 qualification.

She led a DevOps initiative that won the "Most Successful Cultural Transformation" award in 2019.

Personality Overview

Believer

Big Picture Person

Relationship Oriented

They are naturally enthusiastic, so take their promise with a pinch of salt.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

DevOps Transformation
She has a proven track record in this area, leading an effort that won the 2019 award for "Most Successful Cultural Transformation".
IT Service Management
Her experience is deeply rooted in ITIL principles, with specific successes mentioned in Incident and Problem Management across her career at British Gas.
Data Strategy
Previously held the role of Data Development Manager at British Gas, where she was responsible for the end-to-end delivery of data and migration projects.

Media Appearances

Mallett has no verified media appearances

Work History

1-2014
Head of Digital Enterprise Service Delivery – UK/I Home at British Gas
7-2009 - 1-2014
Data Development Manager at British Gas
3-2007 - 7-2009
Project Manager at British Gas
1-2003 - 3-2006
Risk Assessment and Warranty Control Developer at Siemens Dematic
10-1996 - 12-2002
Senior Partner responsible for Enterprise Delivery at Morgan Reid Associates

Education

1977 - 1983
Education details unavailable from Herschel High School, Slough

More Information

Social Presence :

Prographics :

Exp : 38 Location : Staines-Upon-Thames, England, United Kingdom Job Level : Mid-senior Designation : Head of Digital Enterprise Service Delivery – UK/I Home at British Gas
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Insights For Selling To Mallett

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Do some small talk, ask them how things are going on their side
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid overloading them with too much detail
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mallett is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Mallett

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Mallett move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Mallett take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Mallett

Personality Compatibility


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