Mallory Hazen

Director of Customer Service at STAUD

📍 Los Angeles Metropolitan Area, United States

Mallory Hazen is the Director of Customer Service at STAUD, leveraging extensive experience from management roles at fashion brands like Shop Dôen, Jenni Kayne, and Sandro. She is an alumna of the Fashion Institute of Design & Merchandising, specializing in e-commerce and luxury retail operations.

Based on her career in the fashion industry and expressed interest in iconic brands like Levi Strauss & Co. , Mallory appears passionate about apparel and retail trends. She also follows business news through publications like The Wall Street Journal.

She has a history of identifying and recruiting talent, previously seeking sales professionals for pop-up retail experiences.

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Experience

15 Years

Current Role

Director of Customer Service

Job Level

Mid-senior

Location

Los Angeles Metropolitan Area, United States

Personality Overview

Personality insights not availableWe need more social data to generate the DISC analysis and selling playbook. The professional details below are still available.

Priorities

Topics Mallory cares about

Customer Experience

As the Director of Customer Service, she has built her career around managing and improving the customer journey in high-end fashion retail.

Luxury Retail

Her professional history includes management positions at several luxury boutiques, including STAUD, Shop Dôen, and Jenni Kayne.

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Career

Work history

4-2025

Director of Customer Service

STAUD

12-2022

Senior Customer Service Manager

STAUD

5-2018 - 12-2022

Customer Care Manager

Shop Dôen

1-2017 - 3-2018

Store Manager

Jenni Kayne

3-2012 - 11-2015

Boutique Manager at Sandro Paris SMCP

SANDRO

In the press

Media appearances

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Education

2007 - 2009

Associate of Arts (AA)

Fashion Institute of Design & Merchandising

Social presence

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