María del Roble Galvan Kruger

Examiner
DISC Type : sc

Subdirector atencion al cliente fiduciario at Banregio

San Pedro Garza García, Nuevo León, Mexico

Overview

María del Roble is a customer-focused fiduciary services leader at Banregio with a background from the Facultad Libre de Derecho de Monterrey. She specializes in creating trusts that provide security and asset protection for families, leveraging her extensive experience in contract and fiduciary management from her time at both Banregio and Banorte.

She is passionate about the human impact of her work, finding deep satisfaction in helping clients achieve tranquility. María champions the values of empathy and responsibility in customer service and is a strong advocate for the unique perspectives and organizational skills women bring to the legal and financial fields.

She is a firm believer that professionals must embrace new technologies like Artificial Intelligence to stay current and effective.

Personality Overview

Tough To Convince

Unexpressive

Overcautious

They tend to be clear about their needs and limitations and are unlikely to promise too much.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Fiduciary Services
Her entire career is dedicated to this sector, and she enjoys using trusts to help families organize their assets and secure their futures.
Customer Empathy
States in an interview that a key to her work in customer service is having the ability to attend to the specific needs of her clients.
Technology in Law
She is a vocal proponent of adopting new technologies like AI in the legal and fiduciary sectors to avoid being left behind.

Media Appearances

María has no verified media appearances

Work History

4-2019
Subdirector atencion al cliente fiduciario at Banregio
3-2005 - 3-2019
Gerente Fiduciario at Banregio
1-1998 - 8-2004
Gerente de Contratos at BANORTE, S.A. DE C.V.

Education

1987 - 1992
Education details unavailable from Facultad Libre de Derecho de Monterrey

More Information

Social Presence :

Prographics :

Exp : 27 Location : San Pedro Garza García, Nuevo León, Mexico Job Level : N/A Designation : Subdirector atencion al cliente fiduciario at Banregio
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Insights For Selling To María del Roble

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with María del Roble is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from María del Roble

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will María del Roble move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can María del Roble take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And María del Roble

Personality Compatibility


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