María Laiton

Critic
DISC Type : C

Gerente Canales Telefónicos at Banco Caja Social

Bogotá D.C. Metropolitan Area, Colombia

Overview

María Laiton is a customer experience leader managing telephone channels at Banco Caja Social. Her career spans BPO operations, sales, and process improvement, focusing on productivity and efficiency. She holds a unique combination of degrees in International Economic Relations and a specialization in Financial Management.

She is driven by a philosophy of personal excellence and believes in fostering the development of those around her. Her professional approach is centered on understanding the entire brand-customer relationship and believes that strong connections are fundamental to success.

Unique fact: She is a specialist in Financial Management, applying this expertise to improve profitability and efficiency in customer service operations.

Personality Overview

Information Seeker

ROI Driven

Precise

They like to take decisions independently and do not seek others' support often.  They prefer to analyze logically and value objective facts over emotions. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Customer Experience
Her entire career is focused on enhancing the customer journey, improving processes, and managing client-facing operations in banking and BPO sectors.
Digital Transformation
Holds a diploma in this field and focuses on updating and improving digital and telephone banking channels to align with modern strategies.
BPO Operations
Has extensive experience directing large-scale BPO operations, managing corporate accounts, and ensuring profitability and service quality for clients like Konecta and Allus Global.

Media Appearances

María has no verified media appearances

Work History

1-2023
Gerente Canales Telefónicos at Banco Caja Social
3-2022 - 1-2023
Gerente Televenta y Digital at Totalplay
3-2011 - 2-2022
Directora de Operaciones at Konecta Corporativa
3-2009 - 2-2011
Gerente División Cobranzas Bogotá at Allus Global BPO Center Colombia
9-2003 - 2-2009
Gerente de Cuentas at Allus Global BPO Center Colombia

Education

2019 - 2019
Curso from Universidad EAFIT
2018 - 2018
Diplomado en Transformación Digital una Apuesta a la Estrategia from Politécnico Grancolombiano

More Information

Social Presence :

Prographics :

Exp : 24 Location : Bogotá D.C. Metropolitan Area, Colombia Job Level : N/A Designation : Gerente Canales Telefónicos at Banco Caja Social
URL has been copied!

Insights For Selling To María

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be formal and objective, they will appreciate it more

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Don't give superficial answers, they are easily rattled by them
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with María is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from María

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will María move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can María take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And María

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.