Michael Fosselman
Login to view DISC.Michael is the AVP of Customer Support Operations at Saks Global, bringing over 15 years of leadership experience. He focuses on transformational change to improve customer service, which he views as a key revenue generator and retention lever. He holds a Bachelor of Arts from Arizona State University.
Outside of his professional life, Michael appears to have an interest in music and DJing. He is also a strong advocate for his network, frequently posting to support former colleagues and emphasizing the importance of empowering people to succeed.
He believes that best-in-class customer service is a "well-kept marketing secret" that drives revenue and retention.
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