Marília Zanotti in

Marília Zanotti

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Head of Customer Experience LATAM at TotalPass Brasil
📍 São Paulo, São Paulo, Brazil

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
11 Years
Current Role
Head of Customer Experience LATAM
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Marília shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Marília cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

3-2024
Head of Customer Experience LATAM
TotalPass Brasil
1-2021
Head of Customer Success and Customer Experience
TotalPass Brasil
1-2020 - 12-2020
Customer Success Manager | Key Accounts
TotalPass Brasil
8-2018 - 1-2020
Innovation and New Businesses Coordinator
Smart Fit
3-2017 - 7-2018
Innovation and New Businesses Analyst
Smart Fit
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2018 - 2019
Pós Graduação
ESPM Escola Superior de Propaganda e Marketing
2011 - 2015
Relações Internacionais
ESPM Escola Superior de Propaganda e Marketing
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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