Marília Zanotti

Critic
DISC Type : C

Head of Customer Experience LATAM at TotalPass Brasil

São Paulo, São Paulo, Brazil

Overview

Marília has no verified overview

Personality Overview

Negotiator

ROI Driven

Critic

They like to take decisions independently and do not seek others' support often.  They prefer to analyze logically and value objective facts over emotions. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

Marília has no verified topics they care about

Media Appearances

Marília has no verified media appearances

Work History

3-2024
Head of Customer Experience LATAM at TotalPass Brasil
1-2021
Head of Customer Success and Customer Experience at TotalPass Brasil
1-2020 - 12-2020
Customer Success Manager | Key Accounts at TotalPass Brasil
8-2018 - 1-2020
Innovation and New Businesses Coordinator at Smart Fit
3-2017 - 7-2018
Innovation and New Businesses Analyst at Smart Fit

Education

2018 - 2019
Pós Graduação from ESPM Escola Superior de Propaganda e Marketing
2011 - 2015
Relações Internacionais from ESPM Escola Superior de Propaganda e Marketing

More Information

Social Presence :

Prographics :

Exp : 11 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Head of Customer Experience LATAM at TotalPass Brasil
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Insights For Selling To Marília

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Don’t forget to mention how you compare to competition on both features and pricing
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marília is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Marília

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Marília move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Marília take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Marília

Personality Compatibility


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