Marc Wagner

Questioner
DISC Type : c

Head of Operations at Athom B.V.

Utrecht, Utrecht, Netherlands

Overview

Marc Wagner is the Head of Operations at Athom, specializing in continuous improvement using Six-Sigma, Lean, and Agile methodologies. An alumnus of the University of Twente, he has driven performance in environments from startups to banks. Colleagues describe him as a natural coach, diligent, and a team player.

Marc is a published author on applying Lean principles to customer service environments.

He was certified as a Scrum Master directly by Jeff Sutherland, the co-creator of Scrum.

Personality Overview

Cautious & Analytical

Not Easily Convinced

Value Seeker

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They are more likely than others to negotiate on pricing and terms. They prefer to analyze every situation thoroughly.


Topics They Care About

Continuous Improvement
This is the core focus of his career, leveraging Six-Sigma, Lean, and Agile. He holds a Lean Six Sigma Master Black Belt certification, signifying deep expertise.
Agile Team Coaching
He has extensive experience as an Agile Coach at Rabobank and emphasizes coaching teams to become high-performing and self-organized.
Operations Management
In his current role at Athom, he is responsible for the end-to-end process of production, logistics, quality, and partner coordination for all products.

Media Appearances

Marc has no verified media appearances

Work History

2-2024
Head of Operations at Athom B.V.
7-2020 - 1-2024
Master Black Belt at Triodos Bank
4-2018 - 3-2020
Agile Coach at Rabobank
10-2016 - 3-2018
Agile Transition Coach at Rabobank
9-2014 - 10-2016
Delivery Manager at Rabobank

Education

1995 - 2002
MSc from University of Twente
2016 - 2016
Certified Scrum Master (by Jeff Sutherland) from scrum inc.

More Information

Social Presence :

Prographics :

Exp : 16 Location : Utrecht, Utrecht, Netherlands Job Level : Mid-senior Designation : Head of Operations at Athom B.V.
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Insights For Selling To Marc

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Back up any claims with data and numbers
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marc is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Marc

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Marc move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Marc take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Marc

Personality Compatibility


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