Marcel Marino Sampaio in

Marcel Marino Sampaio

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Executive Telecom Officer (ETO) at Paschoalotto
📍 Bauru, São Paulo, Brazil

Marcel Marino Sampaio is an Executive Telecom Officer (ETO) at Paschoalotto with over two decades of experience in technology and telecommunications. He specializes in strategy, governance, and operational efficiency, holding certifications in Lean Six Sigma (Green Belt) and ITIL.

He is passionate about the evolution of customer service, actively writing and speaking on how technology and data are reshaping the contact center industry. Marcel focuses on connecting technology with business objectives to enhance the customer experience.

His telecom teams projects won two awards at the CMS Brasil "Best Performance 2025" event.

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Experience
20 Years
Current Role
Executive Telecom Officer (ETO)
Location
Bauru, São Paulo, Brazil
Personality Overview

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Priorities

Topics Marcel cares about

Contact Center Evolution
Authored an article on the strategic role of modern contact centers in the digital age, emphasizing omnichannel journeys and data-driven personalization.
Telecom Governance
His current role as ETO is centered on strengthening governance, ensuring operational efficiency, reliability, and intelligent cost management aligned with business goals.
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Career

Work history

12-2025
Executive Telecom Officer (ETO)
Paschoalotto
10-2021 - 12-2025
Head de Telecomunicações
Paschoalotto
4-2017 - 10-2021
Gerente Executivo de Telecomunicações e T.E.M.
Paschoalotto
4-2009 - 3-2017
Coordenador de Tecnologia da Informação e Comunicação
Paschoalotto
4-2006 - 3-2009
Analista de Tecnologia da Informação e Comunicação
Paschoalotto
In the press

Media appearances

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Education
2-2022 - 2-2024
Pós-Graduação
Instituto Nacional de Telecomunicações - Inatel
2017 - 2018
Pós-Graduação em Administração de Empresas
FGV - Fundação Getulio Vargas
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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