Marcel Moura
Sharpshooter · DISC type DCMarcel Moura is a senior executive at Brasilseg with over 20 years of experience in customer service across various sectors. He specializes in strategic planning, data intelligence, CRM, and operational management, focusing on enhancing the customer journey. People who have worked with him describe him as strategic, analytical, and collaborative.
He is passionate about mentorship and professional growth, often sharing tools and guidance to help others develop in their careers. His leadership style is described as empathetic and focused on both results and people, creating a collaborative environment for his teams.
Unique fact: He led a project to implement AI in call monitoring, transforming it from a simple auditing process into a strategic business intelligence tool.
Read the full overview →How Marcel shows up
More than the product, they care about the impact of the product. They are not always relationship oriented. They respond well to strong and respectful communication.
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Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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