Marcel Moura
Login to view DISC.Marcel Moura is a senior executive at Brasilseg with over 20 years of experience in customer service across various sectors. He specializes in strategic planning, data intelligence, CRM, and operational management, focusing on enhancing the customer journey. People who have worked with him describe him as strategic, analytical, and collaborative.
He is passionate about mentorship and professional growth, often sharing tools and guidance to help others develop in their careers. His leadership style is described as empathetic and focused on both results and people, creating a collaborative environment for his teams.
Unique fact: He led a project to implement AI in call monitoring, transforming it from a simple auditing process into a strategic business intelligence tool.
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