Marcel Moura

Sharpshooter
DISC Type : DC

Gerente Executivo (Sênior) - Inteligência, Projetos, Planejamento ,Dados & CRM at Brasilseg

São Paulo, São Paulo, Brazil

Overview

Marcel Moura is a senior executive at Brasilseg with over 20 years of experience in customer service across various sectors. He specializes in strategic planning, data intelligence, CRM, and operational management, focusing on enhancing the customer journey. People who have worked with him describe him as strategic, analytical, and collaborative.

He is passionate about mentorship and professional growth, often sharing tools and guidance to help others develop in their careers. His leadership style is described as empathetic and focused on both results and people, creating a collaborative environment for his teams.

Unique fact: He led a project to implement AI in call monitoring, transforming it from a simple auditing process into a strategic business intelligence tool.

Personality Overview

Rigorous & Demanding

Thorough Evaluator

Precise But Practical

More than the product, they care about the impact of the product.  They are not always relationship oriented. They respond well to strong and respectful communication.

Topics They Care About

AI in Customer Experience
He is a public speaker on this topic, recently presenting at IACX 2026 on how AI is transforming customer service and making operations more strategic.
Data-Driven Strategy
His career is centered on using data, intelligence, and CRM to drive planning and operational efficiency, transforming raw data into actionable insights for business growth.
Leadership & Mentorship
Described by colleagues as an excellent mentor, he focuses on team development and shares career tools, showing a clear interest in fostering professional growth.

Media Appearances

Marcel has no verified media appearances

Work History

1-2026
Gerente Executivo (Sênior) - Inteligência, Projetos, Planejamento ,Dados & CRM at Brasilseg
7-2024
Gerente Executivo (Sênior) - Inteligência, Projetos, Planejamento & Informações at Brasilseg
3-2023 - 7-2024
Gerente de Planejamento , Controle Operacional e MIS at Brasilseg
11-2022 - 3-2023
Gerente Sênior de Customer Experience at Neobpo
3-2022 - 11-2022
Gerente Sênior de Planejamento Estratégico at Neobpo

Education

2015 - 2017
MBA em Serviços de Telecom from Universidade Federal Fluminense
2011 - 2011
Finanças from ESPM

More Information

Social Presence :

Prographics :

Exp : 24 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente Executivo (Sênior) - Inteligência, Projetos, Planejamento ,Dados & CRM at Brasilseg
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Insights For Selling To Marcel

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marcel is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Marcel

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Marcel move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Marcel take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Marcel

Personality Compatibility


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